Customer Support Specialist IV

Job Description

ECS is seeking a Customer Support Specialist IV - APV to join our team in Memphis, TN .

Primary job responsibilities include:

• Researches in-depth and resolves disputes and inputs resolutions in the SalesForce system.
• Respond to customer issues via phone, and email
• Must build familiarity with a variety of the field's concepts, practices, and procedures
• Independently performs a variety of complicated tasks and acts as a subject matter expert on postage adjustments.
• High proficiency in computer skills and application software issue resolution practices.
• Strong interpersonal and professional oral and written communication skills.
• Ability to lead and direct the work of others.
• Other duties as assigned

Required Skills

• Requires a associate's degree or 2 years of experience in lieu of a degree and 6 years of experience in the field or in a related area.
• High proficiency in MS Excel required.
• Familiarity with database concepts required.
• Experience in software problem analysis and resolution required.
• Ability to work independently with very limited supervision on complicated tasks required.
• Strong interpersonal and professional oral and written communication skills required.
• Ability to assist team members in methods of technical problem resolution.
• Ability to adapt to rapidly changing requirements.

Desired Skills

• Proficiency in support of accounting and electronic payment technology concepts is a plus.

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ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.