Overview
Skills
Job Details
Title: Management Analyst - Hybrid
Mandatory skills:
management analysis,
vendor management, compliance,
tax-related service, administration,
continuous improvement, LEAN,
data validation, quality assurance, data management principles,
data analysis, reporting, visualization tools, Excel, SOL, Tableau, Power BI,
compliance processes, compliance regulations, remote sellers, e-commerce,
Google Workspace, Microsoft Office Suite, Word, PowerPoint,
crucial compliance campaigns, targeted notice campaigns, software instrumental, encouraging voluntary compliance, data management, vendor coordination, compliance campaign oversight,
data outputs, taxpayer tone, data analytics performance, data-driven recommendations, data integrity
Description:
Position Summary:
We are seeking a highly analytical and detail-oriented Contract Management Analyst 3 (CMA3) to join our team. This critical role directly supports our vendor partner in optimizing their solutions and ensuring effective compliance initiatives, specifically focusing on remote sellers. The ideal candidate will be uniquely responsible for managing lead data, overseeing the deployment of crucial compliance campaigns, and ensuring the accuracy and effectiveness of our partnership's contributions. This position is vital for collaborating with our vendor to enhance their strategies for identifying remote seller leads and ensuring their compliance through targeted notice campaigns. A significant aspect of this work involves supporting the implementation of proactive, focused campaigns and other software instrumental in encouraging voluntary compliance for remote sellers. This position also specializes in tasks of data management, vendor coordination, and compliance campaign oversight.
Key Responsibilities:
Collaborate directly with our vendor to understand and optimize their analytical solutions and data outputs.
Conduct in-depth analysis and validation of current vendor-provided leads to ensure accuracy and quality.
Manage and move lead lists through different workstreams for effective processing and outreach, in collaboration with the vendor.
Support the implementation of proactive, focused campaigns and other software instrumental in encouraging voluntary compliance for remote sellers.
Identify opportunities for new campaigns in partnership with the vendor, to bring remote sellers into compliance.
Propose improvements to current outreach letters for better compliance and a more cooperative taxpayer tone, working closely with the vendor.
Analyze campaign and data analytics performance to provide insights and identify areas needing adjustment to maximize compliance rates.
Monitor and report on the effectiveness of compliance campaigns, offering data-driven recommendations to the vendor.
Offer insights into remote seller behavior, common non-compliance patterns, and the effectiveness of various outreach strategies, to support vendor efforts.
Identify opportunities for process improvement in lead identification and compliance efforts, in a collaborative manner.
Serve as a key liaison between our organization and the vendor, facilitating smooth communication and problem resolution.
Ensure data integrity and campaign effectiveness by consistently validating, cleaning, and integrating data, supporting vendor data
Skills, Knowledge, Abilities:
Strong analytical skills with the ability to understand and solve problems by collecting all relevant information and data needed to address problems, organize, classify, and synthesize the data into fundamental issues.
Proven experience in data validation and quality assurance.
Experience in managing and tracking data through various workflows or workstreams.
Expertise in data management principles and practices.
Demonstrated ability in vendor coordination and oversight.
Experience in data analysis, reporting, and visualization tools (e.g., Excel, SOL, Tableau, Power BI) is highly preferred.
Excellent communication skills, both written and verbal, for effective interaction with vendors, internal teams, and stakeholders.
Demonstrated ability to work collaboratively in a fast-paced environment and manage multiple priorities.
Knowledge of compliance processes and regulations, particularly related to remote sellers or e-commerce, is a significant plus.
Problem-solving aptitude and a proactive approach to identifying and addressing challenges.
Attention to detail and accuracy in all work.
Ability to work independently with minimal supervision while maintaining high productivity.
Proficiency in Google Workspace and Microsoft Office Suite (Word, Excel, PowerPoint).
Required Experience:
Minimum of three (3) years management analysis experience
Education Required: No degree required.
Any combination that meets the knowledge, skills and abilities (KSA); may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.
Selective Preferences:
Bachelor's degree in Business Administration, Finance, Economics, Data Analytics, or a related field.
Minimum of 3-5 years of experience in a management analyst, data analyst, or similar role, preferably with vendor management or compliance focus.
One of more year or more of experience in tax-related service and administration
Previous experience in continuous improvement/LEAN
VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.
Contact Details :
VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008