Overview
On Site
USD 14.00 - 20.00 per hour
Full Time
Skills
Recruiting
Tier 1
Customer Service
Service Desk
Active Directory
Microsoft Windows
Phone Support
Help Desk
Computer Hardware
Software Installation
Hardware Installation
Backup
Preventive Maintenance
Printers
Technical Support
Documentation
Knowledge Base
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
We are seeking a skilled an Entry Level/Tier 1 IIT Support Specialist to join our team. This role is responsible for providing technical assistance to end users, ensuring timely resolution of issues, and maintaining high standards of customer service across all support channels.
Key Responsibilities
Respond to incoming support requests via phone, chat, email, and support tickets in a courteous and professional manner.
Build strong working relationships with key operators, IT colleagues, and end users to deliver exceptional service.
Prioritize and schedule support requests based on urgency and impact.
Escalate complex issues to senior technicians or specialized teams as needed.
Utilize diagnostic tools and utilities to troubleshoot hardware and software problems.
Gain and maintain proficiency in the organization's supported software and hardware systems.
Perform hands-on technical tasks including software installation and upgrades, hardware setup, system configuration, and file backup implementation.
Conduct routine preventative maintenance on workstations, printers, and peripheral devices.
Follow up with users to ensure resolution and satisfaction post-support.
Create and maintain user support documentation, including Knowledge Base articles and FAQs.
Skills
Help desk, Help desk support, Service desk, Troubleshooting, Active directory, Windows 11, Phone support
Top Skills Details
Help desk, Help desk support
Additional Skills & Qualifications
Key Responsibilities
Respond to incoming support requests via phone, chat, email, and support tickets in a courteous and professional manner.
Build strong working relationships with key operators, IT colleagues, and end users to deliver exceptional service.
Prioritize and schedule support requests based on urgency and impact.
Escalate complex issues to senior technicians or specialized teams as needed.
Utilize diagnostic tools and utilities to troubleshoot hardware and software problems.
Gain and maintain proficiency in the organization's supported software and hardware systems.
Perform hands-on technical tasks including software installation and upgrades, hardware setup, system configuration, and file backup implementation.
Conduct routine preventative maintenance on workstations, printers, and peripheral devices.
Follow up with users to ensure resolution and satisfaction post-support.
Create and maintain user support documentation, including Knowledge Base articles and FAQs.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Newton, NJ.
Pay and Benefits
The pay range for this position is $14.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Newton,NJ.
Application Deadline
This position is anticipated to close on Nov 21, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are seeking a skilled an Entry Level/Tier 1 IIT Support Specialist to join our team. This role is responsible for providing technical assistance to end users, ensuring timely resolution of issues, and maintaining high standards of customer service across all support channels.
Key Responsibilities
Respond to incoming support requests via phone, chat, email, and support tickets in a courteous and professional manner.
Build strong working relationships with key operators, IT colleagues, and end users to deliver exceptional service.
Prioritize and schedule support requests based on urgency and impact.
Escalate complex issues to senior technicians or specialized teams as needed.
Utilize diagnostic tools and utilities to troubleshoot hardware and software problems.
Gain and maintain proficiency in the organization's supported software and hardware systems.
Perform hands-on technical tasks including software installation and upgrades, hardware setup, system configuration, and file backup implementation.
Conduct routine preventative maintenance on workstations, printers, and peripheral devices.
Follow up with users to ensure resolution and satisfaction post-support.
Create and maintain user support documentation, including Knowledge Base articles and FAQs.
Skills
Help desk, Help desk support, Service desk, Troubleshooting, Active directory, Windows 11, Phone support
Top Skills Details
Help desk, Help desk support
Additional Skills & Qualifications
Key Responsibilities
Respond to incoming support requests via phone, chat, email, and support tickets in a courteous and professional manner.
Build strong working relationships with key operators, IT colleagues, and end users to deliver exceptional service.
Prioritize and schedule support requests based on urgency and impact.
Escalate complex issues to senior technicians or specialized teams as needed.
Utilize diagnostic tools and utilities to troubleshoot hardware and software problems.
Gain and maintain proficiency in the organization's supported software and hardware systems.
Perform hands-on technical tasks including software installation and upgrades, hardware setup, system configuration, and file backup implementation.
Conduct routine preventative maintenance on workstations, printers, and peripheral devices.
Follow up with users to ensure resolution and satisfaction post-support.
Create and maintain user support documentation, including Knowledge Base articles and FAQs.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Newton, NJ.
Pay and Benefits
The pay range for this position is $14.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Newton,NJ.
Application Deadline
This position is anticipated to close on Nov 21, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.