Trade-Floor Tech Support

Trade-Floor Tech Support

Location : New York, NY, (onsite interview) 3 DAYS ONSITE

Duration 12-18mth+

Must have :

• unix, sql, python,
• Splunk and or Dyno-trace is a major plus
• trade floor
• LinkedIn Page

Seeking a hands-on Trade Floor Technical Support Engineer to provide real-time support for front-office trading applications across FX, Credit, and Equities desks. This role requires direct interaction with traders, sales, and operations teams, ensuring rapid issue resolution and continuity of critical trading systems in a fast-paced environment.

Responsibilities:

• Serve as the primary point of contact for front-office trading support, triaging and resolving technical issues impacting traders and sales users.
• Lead and run independent triage calls, collaborating with development, infrastructure, and application teams to drive timely incident resolution.
• Monitor and analyze system health using observability and monitoring tools such as Splunk and Dynatrace, identifying patterns and recommending optimizations.
• Work with technology partners to support the migration from legacy monitoring tools (ITRS) to next-generation platforms.
• Conduct root cause analysis, create knowledge base articles, and proactively identify areas for stability and performance improvements.
• Utilize SQL and Python for data analysis, automation, and diagnostic scripting.
• Perform hands-on tasks in Unix/Linux environments, including log analysis, basic shell scripting, and data extraction from various system tables.
• Collaborate closely with Service Management and ITSM teams, leveraging ServiceNow for incident tracking and workflow management.
• Communicate effectively with traders and business users, balancing technical depth with clear, timely updates on ongoing issues and resolutions.

Required Qualifications:

• 5+ years of experience in production or application support within a trading floor or front-office environment (FX, Credit, or Equities preferred).
• Strong understanding of Java-based or distributed trading systems and real-time application dependencies.
• Hands-on experience with monitoring and observability tools such as Splunk or Dynatrace (configuration and dashboard creation).
• Solid working knowledge of Unix/Linux, SQL, and Python for scripting, data analysis, and process automation.
• Proven ability to lead triage bridges and coordinate between multiple technology and business teams.
• Excellent communication and collaboration skills, with experience supporting high-pressure trading environments.

Preferred Qualifications:

• Experience with ITSM processes and ServiceNow ticketing or workflow tools.
• Familiarity with trade lifecycle concepts and front-to-back flow between trading, operations, and risk systems.
• Exposure to continuous improvement initiatives and next-generation monitoring or automation