Overview
Remote
Depends on Experience
Full Time
Skills
Customer Experience
.NET
API
Artificial Intelligence
Collaboration
Communication
Customer Engagement
Customer Relationship Management (CRM)
Documentation
Genesys
IEX
Interactive Voice Response
Leadership
Operational Excellence
Performance Tuning
Program Management
RESTful
Routing
Scripting
System Documentation
Verint
NICE
Job Details
Position: NICE SME Position Type: Fulltime Location: Milwaukee, WI with remote option
Years of Experience: 10 - 20 years of experience
Desired Skills: .NET | REST | API(Application programming interface)
Job Description:
Must Have Technical/Functional Skills
Work in Onsite-Offshore Model
Thanks and Regards,
Sajith Nair Ztek Consulting Inc. Phone: | E-mail:
Years of Experience: 10 - 20 years of experience
Desired Skills: .NET | REST | API(Application programming interface)
Job Description:
Must Have Technical/Functional Skills
- Hands-on experience with NICE CXone Studio, NICE IEX, and scripting languages.
- Strong understanding of IVR design, call flow development, and REST API integrations.
- Experience with .NET technologies and contact center platforms.
- Program management and leadership capabilities in NICE environments.
- Experience with Verint, Five9, and Genesys platforms.
- Ability to work with OEMs, vendors, and product suppliers.
- Familiarity with contracts, SLAs, and customer engagement models
- Architectural Leadership: Review the Design and methodology for the NICE contact center environment especially call flows, and integrations.
- Program Management: Lead the overall NICE program, ensuring alignment with strategic goals and operational excellence.
- Technology Advisory: Advise on latest trends in contact center technologies and NICE platform capabilities.
- Integration Oversight: Collaborate with cross-functional teams to integrate NICE with CRM, third-party apps, and AI-driven solutions.
- Performance Optimization: Monitor and improve IVR performance, call routing, and customer experience.
- Documentation & Communication: Maintain system documentation and communicate effectively with stakeholders.
Work in Onsite-Offshore Model
Thanks and Regards,
Sajith Nair Ztek Consulting Inc. Phone: | E-mail:
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.