Senior Analyst - Onsite Technical Support

    • Marsh & McLennan Companies
  • Aliso Viejo, CA
  • Posted 24 days ago | Updated 7 hours ago

Overview

On Site
USD 59,800.00 - 119,800.00 per year
Full Time

Skills

Remote Support
A+
Technical Support
Customer service
Mobile devices
Business software
Professional services
Computer hardware
Service desk
Break/Fix
Audiovisual
Incident management
IT infrastructure
Asset management
Customer relationship management
Positive attitude
Work ethic
Professional development
MMC
Expect
Printers
Videoconferencing
Telecommunications
Network
Leadership
Strategy
Innovation
Retail
Policies
SLA
Business relationship management
Management
Administration
Telephony
Procurement
Training
Microsoft
Microsoft Certified Professional
Data
Insurance
Reinsurance
Brand
LinkedIn
Twitter
AIM
Law
Collaboration
SAP BASIS

Job Details

MMC is seeking candidates for the Senior Analyst - Onsite Technical Support to work in our Aliso Viejo or Irvina, CA offices. This role will be 100% onsite.

What can you expect?
  • We are seeking a talented and motivated Desktop Support Analyst to join our team. Joining our team will provide you with the opportunity to work for a best-in-industry company while utilizing and enhancing your customer service and technical skills.
  • You will you will be responsible for providing technical support related PCs, mobile devices, printers, videoconferencing, business application software, telecommunication issues and local network issues to internal employees and clients across multiple operating companies and locations.


What is in it for you?
  • Join the leading professional services company in the areas of risk, strategy and people, with a 150-year heritage of shaping industries, driving innovation and serving the public good
  • Work in a global, diverse, forward-thinking environment where everyone is encouraged to be a leader and shape their career
  • A fast-paced, exciting and friendly culture
  • Competitive salary, benefits, 401K matching, retail discounts and much more


We will count on you to:
  • Performs installations, trains, maintenance, troubleshoots and repairs of all OpCo desktop hardware/software technologies
  • Provide onsite support for walk-in colleagues at TechStop
  • Provide onsite/remote desktop support & take Service Desk calls and chats support
  • Performs activations and supports Mobile devices
  • Perform PC builds/reimages for new hires, refreshes, break-fix etc
  • Assists with setup, and operation of audio visual hardware as; required by end user
  • Determines appropriate hardware/software based on corporate policy and end user requirements
  • Uses corporate Incident Management System to record and track all support work
  • Responds to incidents within SLA, or within a timely manner; with appropriate level of urgency, and follows up with customers on all issues
  • Escalates incident, and questions to appropriate support groups
  • Supports events, such as infrastructure changes, software releases and BRM etc
  • Provides timely updates to Management about service issues, when appropriate
  • Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves
  • Assists administration and maintenance of non-desktop Technology Infrastructure component's at the request of other Service Towers
  • Assist with, installations, maintenance, troubleshooting and repairs of Office Telephony Systems
  • Maintains accurate hardware and software record using, Corporate Asset Management System for all corporate assets
  • May assist with the procurement of hardware and software.
  • Performs time tracking tasks, as required
  • Supports team's abilities and functions through positive customer relations.
  • Contributes to, improvement/enhancement of processes and procedures
  • Gains additional knowledge, and stays abreast of current technologies; through employee and company sponsored training, periodicals, and regular interaction with other team members
  • Performs related duties as assigned by management


What you need to have:
  • 2+ years' work related experience Required as a Desktop Support Analyst
  • Superior customer service skills
  • Ability to quickly and effectively diagnose and resolve technology issues
  • Work in a very busy and fast-paced environment
  • Stay calm and level headed when under pressure
  • Strong individual / team working ethics
  • Express ideas clearly in both written and oral communications
  • Work independently to plan, organize and prioritize one's own activities
  • Flexibility and availability to travel to various offices & work after hours if needed


What makes you stand out?
  • Possess positive attitude
  • Bachelor's degree preferred but not required
  • Self-motivated
  • Strong work ethic
  • A+ Certification, Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)


Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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The applicable base salary range for this role is $59,800 to $119,800.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.