NOC Surveillance Operator

Job Title: NOC Surveillance operator

Job Location: Bethpage, NY (Day 1 onsite)

Type: Long term contract (12+ Months)

Shift details: Work Friday through Tuesday (3PM-11:30 PM)

Job Description:

• Network alarm monitoring
• DHCP, TCP/IP
• Cisco routers, switches

NOC Surveillance Operator

Under supervision of NOC Supervisors or NOC Managers, the NOC Surveillance Operator will perform basic support of network infrastructure. This individual will be responsible for tracking, escalating, and reporting all issues for all of products and services

This individual will provide a fundamental level of technical experience and knowledge in network infrastructure and the interrelated disciplines allowing for efficient and effective troubleshooting and restoration of outage conditions. This individual will work with neighboring NOC Tier Support teams to efficiently diagnose and resolve basic service impacting issues. In addition, this individual will speak with our customers to better understand the current issue and/or confirm resolution.

This individual will perform basic-level triage and troubleshooting and will provide technical guidance to Network Management operational departments with regards to iO, VoD, OOL, VoIP, Wi-Fi and other product offerings.

The NOC Surveillance Operator will execute processes and procedures as outlined by NOC management and where fit and will make suggestions as to updates to these procedures