Overview
On Site
USD 22.00 - 28.00 per hour
Full Time
Skills
System Administration
Zendesk
Servers
Videoconferencing
Application Servers
Audiovisual
AV
Computer Hardware
Purchase Orders
Knowledge Base
Operating Systems
Inventory
Art
Help Desk
Microsoft Windows
Service Desk
Customer Service
Business Acumen
Collaboration
Agile
Technical Support
Microsoft Windows Server
Microsoft Operating Systems
Active Directory
Microsoft Office
Microsoft
Communication
Insurance
Partnership
Honesty
Innovation
Customer Focus
Customer Relationship Management (CRM)
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES: Installs, configures and maintains computer equipment, peripherals and software for the user community. Acts as point of contact with vendors to resolve technical problems with desktop computing equipment and software; arranges schedules and appointments to facilitate resolution. Responds to, updates and closes user generated tickets; partners with Help Desk and Systems Operations staff as appropriate to determine and resolve problems received from end users; documents all help-desk activity in Zendesk. Ensures desktop computers interconnect seamlessly with diverse systems including file servers, email servers, video conferencing systems, application servers and administrative systems. Performs classroom AV set-up, configuration and dismantle. Orients new employees to use hardware and software in accordance with department processes; performs off-boarding deactivation as necessary for departing employees. Identifies, recommend and/or performs system/software upgrades as necessary. Assesses needs to determine necessity for hardware and software purchases; Initiates purchase orders and obtains approvals in accordance with University guidelines. Updates and maintains knowledge base articles in accordance with IT department policies and processes. Manages and maintains Operating Systems images. Manages computer equipment inventory. Follows University's core values Supports and demonstrates student-centered behaviors Upholds University's professional ethics and integrity standards Keeps abreast of state-of-the art developments through attendance at professional meetings and seminars and literature.
Skills
Support, Help desk, Windows, Office 365, Service desk, Troubleshooting, Desktop, Technical support, Customer service, It support
Top Skills Details
Support,Help desk,Windows,Office 365,Service desk,Troubleshooting,Desktop,Technical support,Customer service,It support
Additional Skills & Qualifications
EDUCATION and/or EXPERIENCE The appropriate candidate for this position would possess a strong business acumen working independently and across teams. We are looking for driven self-starters who can collaborate across all levels and teams within an organization. Effective written and oral communication is a must. Advanced knowledge of Microsoft Office suite required. Experience working in an Agile development environment a plus. Undergraduate Degree (Preferably in CIS, CS, IS or other computing area) or equivalent experience. Minimum of four (4) years' experience in IT support environment Experience with Windows Server and Active Directory Experience with Office 365 preferred Experience with Microsoft SharePoint administration preferred Advanced understanding of Microsoft product suite Ability to work collaboratively as part of a team, and to interact effectively with colleagues, administrators, faculty, staff and students as well as external constituencies. Excellent written and verbal communication skills. Valid driver's license for State of residence and at least minimum liability insurance required by State. Ability to travel within the United States as necessary. Ability and willingness to work evenings and weekend BUSINESS COMPETENCIES Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Being Resilient - Rebounding from setbacks and adversity when facing difficult situations. Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity. Drives Results - Consistently achieving results, even under tough circumstances. Innovation - Creating new and better ways for the organization to be successful. Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $22.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Miami,FL.
Application Deadline
This position is anticipated to close on Jun 20, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Installs, configures and maintains computer equipment, peripherals and software for the user community. Acts as point of contact with vendors to resolve technical problems with desktop computing equipment and software; arranges schedules and appointments to facilitate resolution. Responds to, updates and closes user generated tickets; partners with Help Desk and Systems Operations staff as appropriate to determine and resolve problems received from end users; documents all help-desk activity in Zendesk. Ensures desktop computers interconnect seamlessly with diverse systems including file servers, email servers, video conferencing systems, application servers and administrative systems. Performs classroom AV set-up, configuration and dismantle. Orients new employees to use hardware and software in accordance with department processes; performs off-boarding deactivation as necessary for departing employees. Identifies, recommend and/or performs system/software upgrades as necessary. Assesses needs to determine necessity for hardware and software purchases; Initiates purchase orders and obtains approvals in accordance with University guidelines. Updates and maintains knowledge base articles in accordance with IT department policies and processes. Manages and maintains Operating Systems images. Manages computer equipment inventory. Follows University's core values Supports and demonstrates student-centered behaviors Upholds University's professional ethics and integrity standards Keeps abreast of state-of-the art developments through attendance at professional meetings and seminars and literature.
Skills
Support, Help desk, Windows, Office 365, Service desk, Troubleshooting, Desktop, Technical support, Customer service, It support
Top Skills Details
Support,Help desk,Windows,Office 365,Service desk,Troubleshooting,Desktop,Technical support,Customer service,It support
Additional Skills & Qualifications
EDUCATION and/or EXPERIENCE The appropriate candidate for this position would possess a strong business acumen working independently and across teams. We are looking for driven self-starters who can collaborate across all levels and teams within an organization. Effective written and oral communication is a must. Advanced knowledge of Microsoft Office suite required. Experience working in an Agile development environment a plus. Undergraduate Degree (Preferably in CIS, CS, IS or other computing area) or equivalent experience. Minimum of four (4) years' experience in IT support environment Experience with Windows Server and Active Directory Experience with Office 365 preferred Experience with Microsoft SharePoint administration preferred Advanced understanding of Microsoft product suite Ability to work collaboratively as part of a team, and to interact effectively with colleagues, administrators, faculty, staff and students as well as external constituencies. Excellent written and verbal communication skills. Valid driver's license for State of residence and at least minimum liability insurance required by State. Ability to travel within the United States as necessary. Ability and willingness to work evenings and weekend BUSINESS COMPETENCIES Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Being Resilient - Rebounding from setbacks and adversity when facing difficult situations. Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity. Drives Results - Consistently achieving results, even under tough circumstances. Innovation - Creating new and better ways for the organization to be successful. Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $22.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Miami,FL.
Application Deadline
This position is anticipated to close on Jun 20, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.