Application Analyst

  • Des Moines, IA
  • Posted 1 day ago | Updated 2 hours ago

Overview

On Site
USD 60,000.00 - 90,000.00 per year
Full Time

Skills

Information Assurance
Impact Analysis
Information Architecture
Workflow Optimization
Leadership
LinkedIn
Software Administration
Editing
Workflow Management
Management
Group Policy
GP
Microsoft Technologies
Customer Engagement
Customer Facing
IT Service Management
ServiceNow
Workflow
Microsoft
Microsoft Azure
Microsoft SharePoint
System Administration
Conflict Resolution
Problem Solving
Communication
Customer Satisfaction
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET

Job Details

Description

Application Administrator

Location: Des Moines, IA (Hybrid: 2 days in office, 3 days remote)

Compensation: $60,000-$90,000 annually

We are seeking a highly motivated Application Administrator to join our dynamic team. This role is focused on supporting a wide array of applications within the Microsoft and IT Service Management (ITSM) ecosystem. The ideal candidate will drive workflow optimization, support system administration tasks, and serve as a customer-facing resource, including direct interaction with executives, such as the CEO. If you're looking for an exciting opportunity to leverage your technical expertise while engaging with senior leadership, this role is perfect for you!

For immediate and confidential consideration, send a current resume to Kristen Lee on LinkedIn or apply directly to this posting today!

Key Responsibilities:

Application Administration
  • Support and manage applications such as Microsoft Teams (including Calling features), SharePoint, and ITSM platforms like Avante Neurons and ServiceNow.
  • Work within IT service management systems to edit and optimize workflows for improved functionality.
  • Lead process enhancements using ITSM tools to ensure efficiency and proper workflow management.

Microsoft Ecosystem Support
  • Oversee Microsoft Azure, Intune, Group Policy (GP), O365, AutoPilot, Entra, and MS Teams Calling to ensure seamless operation and user satisfaction.
  • Ensure the effective deployment and maintenance of Microsoft tools and services, troubleshooting issues as needed.

Customer Interaction
  • Act as a customer-facing representative to ensure top-tier support and communication for application-related needs.
  • Build rapport with senior executives, including the CEO, while addressing technical concerns and providing solutions effectively.


Requirements

Qualifications:
  • A minimum of5 years' IT experience(out of at least 9 years of total professional experience).
  • Strong expertise in ITSM platforms (e.g., Avante Neurons, ServiceNow) with demonstrated success in optimizing workflows.
  • Proficiency with theentire Microsoft Stack, including Azure, Intune, O365, SharePoint, AutoPilot, Entra, and MS Teams Calling.
  • Strong understanding of system administration and technical problem-solving for integrated business applications.
  • Exceptional communication skills; ability to engage with executives and ensure customer satisfaction.


Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Robert Half