IT Service Coordinator

Description

A dynamic and growing Managed Service Provider (MSP) is seeking a talented IT Service Coordinator to join its team. With a strong focus on small- and medium-sized professional services firms. The team is currently experiencing rapid growth, with plans to onboard 5-6 new clients in the coming months, and is looking for a detail-oriented, client-focused coordinator to support these efforts.

This hybrid position offers an exciting opportunity for someone with MSP experience to take on a critical role working closely with clients, technical teams, and leadership while helping to improve day-to-day operations.

Key Responsibilities:

1. Client Coordination & Support:

• Act as the main point of contact for clients, ensuring their questions and requests are addressed promptly and effectively.
• Build and maintain strong client relationships, emphasizing exceptional service and satisfaction.

1. Project Planning & Management:

• Work with the technical support team to plan and manage IT projects, ensuring they are delivered on time, within scope, and with excellent communication.
• Manage project workflows, communicate deadlines to clients, and oversee task completion.

1. Vendor & Administrative Support:

• Handle vendor management and procurement, including service renewals, contracts, and licensing.
• Generate and share quotes for services and projects with clients, ensuring all documentation is accurate and timely.

1. Internal Collaboration:

• Partner with the 6-person support team to prioritize and organize client tickets, ensuring smooth operations.
• Liaise between clients and the technical team to clarify questions, provide updates, and ensure expectations are aligned.

1. Operational Growth Opportunities:

• Assist in developing and improving internal processes and workflows.
• Take on more operational responsibilities, with opportunities for career growth as the role and company continue to expand.

Requirements

• Experience:
• Proven work experience as a Service Coordinator in an MSP environment is required.
• Experience supporting professional services clients such as law firms, architectural or financial firms, or similar is a strong plus.
• Skills:
• Excellent organizational and project management abilities, with the capability to manage multiple priorities simultaneously.
• Strong interpersonal skills, with the confidence and assertiveness to manage client relationships effectively.
• Exceptional verbal and written communication skills, with a focus on ensuring client satisfaction.
• Familiarity with vendor management and preparing pricing quotes for services and projects.
• Traits:
• A proactive, "executive assistant"-type mindset, with a natural ability to anticipate needs and solve problems.
• Collaborative and personable, with the ability to work seamlessly with both clients and team members.

Why This Position?

• Join a well-established and well-respected MSP with nearly two decades of success in the professional services sector.
• Enjoy a flexible, hybrid working environment with future growth potential in either Boston or the MetroWest area.
• Be part of a tight-knit, collaborative team focused on growth and excellence in client service.
• Gain opportunities to expand your role and take on higher responsibilities within the organization.

If you're passionate about delivering exceptional customer service, thrive in an MSP setting, and are looking for the opportunity to grow within a dynamic and forward-thinking team, we'd love to hear from you!

Technology Doesn't Change the World, People Do.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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