Product Owner Salesforce - Telecommunications and Billing Integration Experience

We are looking for a strategic and customer-focused Salesforce Product Owner to lead the

design and delivery of CRM solutions tailored for the Telecommunications industry. This role

will be critical in optimizing the customer lifecycle from lead acquisition to service delivery and

retention, using the Salesforce ecosystem (Sales Cloud, Service Cloud, Experience Cloud, and

more). You ll act as the bridge between business stakeholders and technical teams to ensure

our CRM capabilities support fast-paced telecom operations, customer service excellence, and

revenue growth.

Key Responsibilities:

Own the Salesforce product vision and roadmap for telecom-specific use cases such as

customer onboarding, service provisioning, call center support, billing integration, and

account management.

Collaborate with stakeholders from Sales, Customer Service, Field Operations, and Billing

teams to gather and refine business requirements.

Define and prioritize user stories, epics, and features within the Salesforce product backlog.

Ensure seamless integration of Salesforce with telecom backend systems (e.g., OSS/BSS,

billing platforms, and provisioning systems).

Manage the product lifecycle across multiple Salesforce Clouds (Sales Cloud, Service Cloud,

Experience Cloud).

Lead Agile ceremonies including sprint planning, backlog grooming, and reviews to drive

timely delivery.

Work closely with Salesforce developers, solution architects, and admins to validate technical

solutions.

Monitor KPIs like customer churn, service resolution time, and lead-to-activation conversions

to guide product enhancements.

Maintain up-to-date knowledge of telecom industry trends, regulatory changes, and

Salesforce platform capabilities.

Required Qualifications:

Bachelor s degree in Business, Information Technology, or related field.

3+ years of experience as a Product Owner or Business Analyst working with Salesforce in a

Telecom or high-volume customer service environment.

Deep understanding of Salesforce CRM functionality, especially Sales Cloud and Service

Cloud.

Familiarity with telecom-specific processes such as service activation, number portability,

customer support SLAs, and customer churn management.

Agile/Scrum experience and ability to manage cross-functional teams.

Strong analytical, communication, and stakeholder engagement skills.

Preferred Qualifications:

Salesforce certifications (e.g., Salesforce Certified Administrator, Service Cloud Consultant).

Experience integrating Salesforce with telecom billing or OSS/BSS platforms (e.g.,

Netcracker, Amdocs, Ericsson).

Working knowledge of APIs, data modeling, and customer 360 strategies.

Experience with CPQ (Configure, Price, Quote) in a telecom sales environment.Key Competencies:

Telecom Industry Knowledge

CRM & Customer Journey Optimization

Data-Driven Product Strategy

Stakeholder Management

Process Improvement

Agile Product Leadership