Overview
On Site
Full Time
Accepts corp to corp applications
Contract - W2
Contract - 12
50% Travel
Skills
Five9
Job Details
Five9 Developer
Dallas, TX
Fulltime
Key Responsibilities
- Design, develop, and maintain Five9 contact center solutions tailored for financial services (banking, insurance, wealth management).
- Develop secure IVR flows, call routing, campaigns, and agent desktops within Five9, following regulatory and compliance standards.
- Integrate Five9 with CRM systems (Salesforce Financial Services Cloud, Dynamics 365, or proprietary banking platforms) and other third-party financial APIs.
- Implement omnichannel solutions (voice, chat, SMS, email) with attention to data privacy and financial compliance (GLBA, PCI-DSS).
- Troubleshoot and optimize system performance, ensuring high availability and secure operations.
- Collaborate with compliance, QA, business analysts, and stakeholders to translate business needs into technical solutions.
- Develop reusable scripts, workflows, and automation within Five9 Studio while maintaining audit trails for financial reporting.
Qualifications
- 4 7+ years of IT experience, including 3+ years on Five9 development & administration.
- Strong hands-on with Five9 Studio scripting, IVR design, campaign management, and reporting dashboards.
- Experience with integrations to financial CRMs and APIs, ensuring secure data handling.
- Understanding of VoIP, SIP, telephony protocols, and call flow design.
- Knowledge of financial industry compliance requirements (PCI, GLBA, SOC2) is highly preferred.
- Programming/scripting skills (JavaScript, Python, REST APIs) a plus.
- Five9 certification preferred; experience in CCaaS projects for finance a strong advantage.
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