Helpdesk Support

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 6 Month(s)

Skills

inbound calls/emails
Support of computers/basic support and troubleshooting
cloud platforms: Azure
Microsoft Office Suite/ Windows 10/ Adobe products
Active Directory

Job Details

DirectClient: Texas Office of Court Administration(OCA)
Solicitation Number: OCANov25HD
Title: Helpdesk Support
Location: 205 W 14th St, Austin, TX 78701
Duration: Until 6/30/2026 with possible extension
Rate: $28/hr on W2(without any benefits) or $30/hr on C2C all inclusive
Last date for submission: November 26, 2025 (2.00 PM-CST)

Important Note: Position will be 100% ONSITE.

DESCRIPTION OF SERVICES:
Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer s issue and determination of the best way to resolve the problem. Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts and configure hardware as part of onboarding processs, supports audio and video equipment in conference rooms, and support for more complex issues where configuration solutions have already been documented. Responsible for ensuring that all support calls/emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management.

CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Years Required/Preferred Experience
3 Required Experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person).
2 Required Experience working with customers across all levels of technological proficiency.
2 Required Experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems
1 Required Experience with Active Directory
1 Required Experience with cloud platforms and technologies like Microsoft Azure
1 Preferred A strong desire to grow and advance within an organization with an opportunistic landscape
1 Preferred A strong desire to grow and advance within an organization with an opportunistic landscape

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.