HelpDesk Specialist

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Objective

Century Next Bank has an immediate opening for a helpdesk technician in the Ruston main office. The helpdesk specialist is responsible for computer repair, maintenance, remote support, and resolving helpdesk tickets under the direction of the Senior Vice President/Chief Technology Officer working in the IT department of the Bank. This position will be highly involved in all IT hardware and software installations, upgrades, repairs, and maintenance to maximize productivity and decrease down time throughout the Bank. The helpdesk technician will work with end users to test, troubleshoot, diagnose and resolve problems. He/she will follow up with end users to ensure the problem is completely resolved. When necessary, the helpdesk technician will escalate the problem to a higher-level technician or to the supervisor. The helpdesk specialist will also assist with larger IT project implementations.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Responding to and resolving helpdesk tickets for end users in a timely manner.
• Configuring and installing computer and technology equipment.
• Using critical thinking and problem-solving skills to find effective solutions for arising business needs.
• Investigating problems and resolving them in the most efficient way possible.
• Working with business managers, fellow employees, and vendors.
• Keeping up with current changes in hardware and software.
• Effectively communicating to find the best solution to meet the needs of the end user.
• Maintaining current knowledge in operating systems and hardware.
• Researching and proposing solutions to business needs and problems, when needed.
• Consulting with employees to ensure solutions are functioning as planned.
• Supporting management and making decisions in alignment with the Bank's mission.
• Ensuring that ticket resolutions comply with all applicable policies, procedures, and regulations.
• Creating and maintaining documentation as necessary for audits and regulatory examinations.
• Maintaining I.T. inventories and disposing of equipment properly.
• Resetting user passwords.

Competencies

• Problem solving, analysis, and technical skills
• Detail oriented
• Ability to communicate clearly with individual computing users on all levels - in small groups, one on one, and in writing
• Teamwork oriented
• Ability to effectively document technical work
• Ability to work independently with minimal supervision
• Open to cross-training and have flexibility in duties as assigned
• Time management
• Communication proficiencies (written and verbal; technical and non-technical)
• Organized
• Self-motivated

Supervisory Responsibility
This position is not responsible for the management of other employees.

Work Environment
This position operates in a professional office environment. This role routinely uses and supports standard office equipment such as computers, servers, network equipment, telephone systems, photocopiers, fax machines, email, electronic calendars, scanning devices, calculators, and currency and coin machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, squat, reach with hands and arms, and use wrist/hand/finger movements to work on computers and other office equipment. At times, the employee may be required to sit and work at a desk or computer for extended periods of time.

This job also requires the employee to frequently lift at least 25 pounds. The employee will be expected to install, uninstall, lift, and move computer equipment. Some installations will require accessing low spaces under desks. Other tasks may require installing equipment overhead into server racks, in switch closets, and in overhead attic spaces.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00am to 5:00pm, with a one-hour lunch break. This position requires occasional evening and weekend work as needed.

Travel
Travel is primarily limited to during the business day, although some out-of-area and overnight travel may be expected.

Required Education and Experience
Bachelor of Science in Computer Information Systems or equivalent.
One to two years of IT experience with a working knowledge of Microsoft Windows desktop and server operating systems, equipment, hardware, and software
Longer-term IT experience or technical certificates would be sufficient in lieu of a bachelor's degree.

Preferred Education and Experience
Three to five years of IT experience in a helpdesk role
Working knowledge of the following:
o Microsoft Windows desktop and server operating systems
o PC, server, and network troubleshooting, monitoring, and maintenance tools and techniques
o VMware or similar virtualization technology
o Support of network printers and other peripheral devices
o Active directory and LDAP integration
o Internet protocols, VPNs, and firewalls
o Networking devices including routers and switches

Minimum
Equivalent combinations of experience, training and/or education approved by the IT department and Human Resources

This description is intended to be generic in nature. It is not intended to determine all specific duties and responsibilities of any particular position. Essential functions and overtime eligibility may vary on the specific tasks assigned to the position.

Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Equal Opportunity Employer/Veterans/Disabled

Compensation: $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Century Next Bank

If you are looking to work for a company that values customer service, community involvement, and a family atmosphere, then you have come to the right place! See our job listings below for current career opportunities at CNext!

We are a proud Equal Opportunity Employer/Veterans/Disabled At CNext we recognize everyone's strengths and differences as what makes them special and unique. We value the skill sets each employee brings to our family and provide opportunities for all employees to maximize their full potential. It is the differences among us that bring us together as a unified workplace and allow us to best serve our customers, communities, shareholders, and employees.

Benefits:

• Health and Dental Insurance
• Vision Insurance
• Pre-tax Flexible Spending Account
• Group-Term Life and Long-Term Disability
• 401k with Employer Match
• Paid Holidays, Paid Annual Leave, Paid Sick Leave

OUR MISSION:
Century Next Bank is committed to exceeding expectations, making a difference, and excelling in financial and community leadership within the areas we serve.

Accessibility Notice

If you have a disability that requires reasonable accommodation in order to apply for one of our current job openings, we are happy to help. Our contact information to request appropriate accommodation:

Phone:
Email Address:
Physical Address: 505 N Vienna, Ruston, LA 71270

Company Website: