Overview
Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)
Skills
Agile
Ajax
AngularJS
Business Rules
Cascading Style Sheets
Communication
Computer Networking
Configuration Management
Customization
Delegation
Firewall
HTML
HTML5
HTTP
IP
ITIL
Intellectual Property
JDBC
JSON
JavaScript
Network Protocols
Orchestration
Presentations
Process Automation
Programming Languages
SOAP
Scrum
ServiceNow
System Integration
TCP/IP
Web Services
UI
Workflow
Writing
XML
ServiceNow Developer
Service Now
Service-Now
Incident
Problem
Change
Service Catalog
Configuration Management Database
IT Operations
IT Service Management
Scripting
Web Portals
ITSM
ITOM
Discovery Configurations
CMDB
AMDB
UI actions
UI policies
ACLs
dictionary
CIS
CAD
ServiceNow CSA certified
ServiceNow CSA
CSA certified
ITIL certification
Job Details
ServiceNow Administrator
Basic Requirements:
- Minimum 8+ years Relevant ServiceNow Experience.
- Experience in supporting the implementation, administration, configuration, and/or basic development of the ServiceNow tool
- Have hands-on experience in working on modules like ITSM, ITOM, Discovery Configurations, CMDB/ AMDB, etc.,
- ServiceNow Experience should include basic scripting knowledge in ServiceNow, tool configuration, design work, technical configuration, and deployment.
- Able to work on configuration of the core applications such as Incident, Problem, Change, Service Catalog and workflows.
- Supported system integrations using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
- Experience with working in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS
- Excellent communication skills.
- Ready for rotational shifts including night shift.
Preferred Skills:
- Understanding of Configuration Management as it relates to ITIL
- Experience with ServiceNow application configurations like Virtual Agent, Mobile App, ATF, Agent Workspace, Predictive Intelligence, Service Portal.
- Strong communication, Strong presentation and writing skills.
- Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
- Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
- Mandatory - ServiceNow CSA certified.
- ITIL certification / CIS/ CAD ServiceNow certification is an advantage.
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