IT Technician Help Desk

Overview

On Site
$20 - $25
Contract - W2
Contract - Independent

Skills

IT Technician
Azure
Customer service
Active Directory
Windows 10

Job Details

IT Technician Help Desk

Location: Austin, TX 78701 (Onsite)

Type: Contract (Temp-to-Hire)

Job Description

Seeking an IT Technician (Help Desk) to provide front-line technical support. The technician will handle inbound calls/emails, troubleshoot technical issues, support end users of varying technical skill levels, assist with onboarding tasks, and maintain accurate ticket documentation.

This is an onsite role in Austin, TX with a strong temp-to-hire potential for candidates who perform well and fit the organizational culture.

Responsibilities

Provide first-level technical support via phone, email, and in-person

Troubleshoot issues related to Windows 10, MS Office Suite, Adobe products, printers, and desktop hardware

Perform password resets, user account setup, and hardware configuration

Support audio/video equipment and conference room technology

Follow documented procedures for resolving issues and escalate when needed

Document all tickets and track trends for management

Required Skills

3+ years of customer service experience (phone, email, in-person)

2+ years supporting end users with varying technical proficiency

2+ years supporting Windows 10, Microsoft Office Suite, Adobe products, and general troubleshooting

1+ year experience with Active Directory

1+ year experience with Azure or similar cloud technologies

CompTIA A+, CompTIA ITF+, or equivalent certification

Desire to grow within the organization (strong temp-to-hire consideration)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.