Overview
On Site
Contract - W2
Skills
Customer Engagement
Workforce Management
Analytics
Collaboration
Machine Learning (ML)
Systems Design
Routing
WFM
Reporting
Communication
Conflict Resolution
Problem Solving
Genesys
Amazon Web Services
Cloud Computing
Natural Language Processing
Artificial Intelligence
Business Analytics
Business Analysis
DICE
Job Details
Job Summary:
We are seeking a Genesys Cloud & AI Engineer to design, implement, and maintain customer engagement systems leveraging Genesys Cloud and AI technologies. This engineer will partner with developers, architects, and data scientists to build intelligent and scalable contact-center solutions.
Responsibilities:
Requirements:
Preferred Qualifications:
We are seeking a Genesys Cloud & AI Engineer to design, implement, and maintain customer engagement systems leveraging Genesys Cloud and AI technologies. This engineer will partner with developers, architects, and data scientists to build intelligent and scalable contact-center solutions.
Responsibilities:
- Design and implement customer engagement solutions using Genesys Cloud and AI technologies.
- Develop custom integrations and applications to enhance Genesys Cloud functionality.
- Configure and optimize routing, workforce management, and analytics.
- Collaborate with data scientists to deploy ML models that improve customer interactions.
- Troubleshoot complex Genesys Cloud and AI system issues.
- Stay up-to-date on Genesys, AI, and conversational-AI trends.
Requirements:
- 3+ years of experience in Genesys Cloud system design and implementation.
- Deep understanding of routing, WFM, and reporting modules.
- Experience with custom development and integrations.
- Excellent communication and problem-solving skills.
- Ability to work cross-functionally with data and IT teams.
Preferred Qualifications:
- Genesys Cloud certifications.
- Experience with AWS or other major cloud platforms.
- Familiarity with NLP and conversational AI.
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#DICE
#REMOTE
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.