Overview
On Site
USD 20.00 - 24.00 per hour
Contract - Independent
Skills
Preventive Maintenance
Project Management
Performance Management
Computer Hardware
Testing
Pricing
Scripting
Issue Tracking
CCTV
Back Office
Performance Metrics
Customer Satisfaction
Customer Service
Technical Support
Call Center
Microsoft Windows
Microsoft Office
Hardware Troubleshooting
ServiceNow
Point Of Sale
Retail
Communication
Conflict Resolution
Problem Solving
Multitasking
Active Listening
Privacy
Marketing
Job Details
Location: Fort Worth, TX
Salary: $20.00 USD Hourly - $24.00 USD Hourly
Description: Call Center Technician
Location: Onsite, 5 days/week
Schedule:
As a Call Center Technician, you'll be the first point of contact for IT Help Desk support across corporate and retail locations. You'll handle inbound calls, document issues, create service tickets, and perform basic troubleshooting for systems and hardware. This role ensures smooth operations for alarm testing, maintenance, repairs, pricing, and POS systems.
Responsibilities
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $20.00 USD Hourly - $24.00 USD Hourly
Description: Call Center Technician
Location: Onsite, 5 days/week
Schedule:
- 1st Shift: 6:00 AM - 2:30 PM
- 2nd Shift: 9:30 AM - 6:00 PM
As a Call Center Technician, you'll be the first point of contact for IT Help Desk support across corporate and retail locations. You'll handle inbound calls, document issues, create service tickets, and perform basic troubleshooting for systems and hardware. This role ensures smooth operations for alarm testing, maintenance, repairs, pricing, and POS systems.
Responsibilities
- Respond to inbound calls using standardized scripts and deliver high-quality support.
- Log issues and create service tickets in the ticketing system.
- Provide technical assistance for IT systems, POS, CCTV, alarms, and maintenance.
- Troubleshoot retail systems including POS, back-office software, credit, and fuel networks.
- Meet performance metrics such as first-call resolution and customer satisfaction.
- Escalate unresolved issues promptly.
- Follow call center and company standards consistently.
- 1+ year of experience in customer service or IT technical support (call center preferred).
- Familiarity with Windows PCs, Microsoft 365, and hardware troubleshooting.
- Experience with ticketing systems (ServiceNow or Service Channel preferred).
- Ability to work flexible schedules, including weekends and holidays.
- Knowledge of POS systems and enterprise retail software (e.g., PDI/Enterprise 8) is a plus.
- High school diploma required; associate or bachelor's degree in IT is a plus.
- Strong communication skills to explain technical concepts clearly.
- Excellent problem-solving, multitasking, and prioritization abilities.
- Customer-focused mindset with active listening skills.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.