Technology Support Specialist

1 year plus contract major professional services firm
- The candidate should have a background performing in person support in a highly professional environment and possess very strong customer interfacing skills.
-experience with Outlook and Windows 10
-experience call tracking system
-work with all levels of professionals
Laptop troubleshooting, maintenance and administration.
Anticipate and respond to complex technology support issues.
Strong knowledge and understanding of Win10, Office 365.
Instant Messaging tools; TEAMs.

The Technology Support Specialist performs daily routine technical support. This professional consults with the supervisor for task prioritization and effectively applies technical knowledge. This individual also specializes in one or more areas, including support center/technology support, networking, telecommunications, help desk, and technology certification. The Technology Support Specialist assists others in the technology department, as needed.

Under direct supervision, provide after-hours service for escalated issues from the National Help Desk or supervisor. Assist with the deployment of hardware and software to clients (including the installation, configuration and testing of basic firm hardware). Assist with new hire processing (account requests, verification, basic equipment configuration). Perform basic software troubleshooting and hardware triage support.

Assist with the equipment and set-up for conference/meeting facilities, as directed. Assist with off-site support for client functions/meetings. Handle minor administrative functions such as moving and delivering equipment to clients. Perform administrative tasks, such as changing passwords. Handle minor functions such as moves, adds, changes, etc. Respond to customer inquiries concerning support requests, systems status, and network connectivity. Resolve hardware and software problems for firm-standard hardware/software. Record inquiries, and repair/service requests. Diagnose problems through research, isolation and resolution steps using automated systems. Report problems with procedures and make suggestions for improvements. Escalate to or consult with senior staff when a solution is unclear. Coordinate, track, and maintain inventory, including software and documentation upgrades, distributions, and licenses.