Overview
Skills
Job Details
Role: Citrix VDI - Information Systems Architect
Duration: 12 months
Location: Remote
Work Mode: Remote
Rate: $45/hr on w2 / 50 c2c - H1B
JD:
Challenging, fast-paced, team environment working on Secure Virtual Desktop Infrastructure solution for client, The types of projects the subject expert will focus on include expertise for design and development of a CUI VDI environment, Windows systems and images, technical and engineering support, and one-on-one training to identified System Administrators. A mid-senior level Citrix VDI Architect will be responsible for providing level 2 and level 3 technical support for the Citrix/XenApp server environment. This position will analyze and evaluate major system project requirements of considerable complexity, requiring a thorough understanding of all parameters affecting and interfacing with the system. Review user requirements and provide direction in the identification of the problem and potential resolution. Provide analytical support in the conceptualization, development, and implementation of complex, multiple interlinked systems. Define system objectives and prepare system design specifications to meet user requirements and address interface problems.
Duties/Responsibilities
Provide Level 2 and Level 3 technical support for Citrix/XenApps server environments.
Monitor VDI platforms using client tools such as NetScaler and ControlUP
Support VDI End-User Sessions
Support the VDI Stack
Provide Level 2 management and technical support for virtual infrastructure.
Ensure virtual sessions are operational and stable.
Handle IT-VDI-related requests or inquiries from the client helpdesk.
Ensure all Citrix platform servers are patched and updated.
Support XenDesktop Broker with VDI monitoring and alerting.
Support Citrix/VMware applications for virtualized desktop/application delivery.
Maintain high levels of client satisfaction for supported products/solutions.
Respond to technical questions related to VDI and Citrix
Participate in client meetings and provide technical updates.
Act as a technical Subject Matter Expert within the VDI/Citrix environment.
Deploy and support core Microsoft services: AD
Use advanced testing tools.
Demonstrate strong technical experience with Citrix XenDesktop
Demonstrate strong technical experience with Citrix XenServer
Demonstrate strong technical experience with Microsoft Windows infrastructure.
Work effectively in a team environment.
Perform workflow analysis.
Collaborating on technical problem-solving with clients
Apply best practices to ensure maximum production performance.
Provide one-on-one training to team members.
Education and Certification
Bachelor s degree in technical, business, healthcare, or related field.
5+ years of professional experience supporting large-scale enterprise Windows environments, including Citrix VDI systems.
Required Experience
Strong communication skills, both written and verbal
Experience with Citrix XenApp environments
Skilled in VMware administration and Microsoft Windows Server management
Proficient in Citrix App Layering for optimized application delivery
Demonstrated ability to train and support team members effectively.
Highly adaptable and flexible in fast-paced technical environments
Self-driven with excellent technical troubleshooting and problem-solving capabilities
Preferred Experience
Citrix Administration Certification
Ability to effectively communicate with large or small groups of people through written or spoken communication.
Ability to analyze, use structured problem solving and available tools to troubleshoot systems in a critical environment, identify root cause, create action plans, and resolve issues.
Ability to plan a large, complex undertaking and effectively focus the efforts of a group to execute the plan for the infrastructure implementation of systems.
Must be an initiative-taker demonstrating the willingness to address/resolve ambiguity and conflict within a complex VDI environment.
Develop updating processes and collaborate with team members to maintain currency in the VDI.