Network Operations Lead

Role: Network Operations Lead

Company: Arch Systems

Client: US Customs and Border Protection (CBP)

Location: Remote

Type: Full-time

Job Description:

• Provides technical guidance for directing and monitoring information systems operations.
• Plans, organizes, and directs the Network Operations Team to ensure the stable operation of CBP s network infrastructure.
• Responsible for maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, network security, telecommunications systems and service desk.
• Responsible for managing and setting priorities for the monitoring and maintenance of network systems, including LANs, WANs, Internet, intranet, and wireless.
• Responsible for managing and setting priorities for the Network Management Operations team.
• Provides support to CBP end users, operations personnel, and strategic program management.
• Ensures effective monitoring and response to hardware, software, and network problems.
• Coordinates and manages the routine testing and analysis of all elements of the network facilities.
• The Network Operations Team Lead will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.

The Network Operations Lead highly desired qualifications are:

• Relevant certifications such as ITIL v3, CCNA, CCNP, CCIE
• Bachelor s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
• A minimum of ten (10) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
• Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
• Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
• Showcase leadership abilities by managing projects and teams.
• Be proficient in project management and have knowledge of security and compliance issues.

Screening focus what to look for:

• Proven real-time NOC leadership: shift turnovers, bridge facilitation, and time-bound escalations (Tier 2/3).
• Strong capacity/performance practice (availability, bandwidth, latency, errors, top talkers ) and weekly/monthly ops reporting.
• Tool fluency: ServiceNow, SolarWinds, NetScout, Cisco DNAC/Meraki/ISE/TACACS/Stealthwatch, F5, Infoblox, Riverbed.
• Ownership of change windows/MOPs, CMDB hygiene, and rollback planning.
• CBP BI and/or Secret/TS clearance preferred.