ServiceNow Developer

Overview

Remote
On Site
Depends on Experience
Contract - W2

Skills

Ajax
FOCUS
JSP
J2EE
Java
JavaScript
HTML
Scripting
Dashboard

Job Details

Position: ServiceNow Developer ITSM Focus

Job Summary:

We are seeking a highly skilled ServiceNow Developer with a strong background in ITSM modules to join our Automation team. The ideal candidate will be responsible for designing, configuring, developing, and optimizing scalable and maintainable ServiceNow solutions, with a primary focus on ITSM workflows and integrations.

Key Responsibilities:

  • Configure and enhance ITSM modules: Incident, Problem, Change, Request, Knowledge
  • Develop and customize ServiceNow using JavaScript, Glide API, Business Rules, UI Actions, Client Scripts
  • Design and build Service Catalog items, Flow Designer workflows, and Custom Scoped Applications
  • Perform REST/SOAP-based integrations and manage MID Server configurations
  • Collaborate with cross-functional teams to gather requirements and support UAT
  • Troubleshoot platform issues and manage ongoing maintenance and performance tuning
  • Plan and execute ServiceNow upgrades, patches, and instance clones
  • Maintain detailed system documentation and runbooks for audit and support purposes
  • Ensure system security, scalability, and adherence to SDLC best practices
  • Proactively identify risks and propose enhancements to optimize the platform

Required Skills:

  • 14+ years of hands-on experience in ServiceNow development and implementation
  • Strong expertise with ITSM modules and Flow Designer
  • Proficient in JavaScript, Glide API, HTML, CSS, jQuery
  • Experience with REST, SOAP APIs and MID Server configurations
  • Sound knowledge of ACLs, server-side/client-side scripting, reports, dashboards, SLM, update sets, and data transformations
  • Familiarity with HRSD, CSM, ATF, CMDB, Discovery, and Asset Management
  • Exposure to ITOM modules (Event Management, Orchestration, Integrations)
  • Good understanding of Java, J2EE, Servlets, JSP, AJAX, XML, SQL
  • Strong debugging and troubleshooting skills in ServiceNow environment

Preferred Certifications:

  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • Certified Implementation Specialist ITSM (CIS ITSM)

Additional Qualifications:

  • Bachelor s degree (or higher) in Computer Science, IT, Engineering, or related field
  • Prior experience in Financial Services domain is a plus
  • Excellent communication, documentation, and stakeholder management skills
  • Ability to work independently in a fast-paced, global environment
  • Proven track record of delivering results under tight deadlines

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.