Senior Backend Developer (with or without Amazon Connect Experience)

Overview

On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2

Job Details

Job Title: Senior Backend Developer (with or without Amazon Connect Experience)

Location: Dallas, TX (Hybrid - 3 Days Onsite)

Positions: 6

Experience: 7-14 Years

Locals Only

Overview

We are seeking a Senior Backend Developer with strong expertise in Node.js and AWS (Lambda, S3, DynamoDB, CI/CD pipelines). Experience with Amazon Connect is a plus, but not mandatory training will be provided for the right candidate.

This is a hybrid position based in Dallas, TX, with a local candidate drive scheduled for next week.


Role Summary

As a Senior Amazon Connect Developer, you will lead the design, development, and optimization of cloud-based contact center solutions using Amazon Connect and its ecosystem. You will serve as the technical owner for voice architecture, IVR/contact flows, CTI integrations, and analytics, collaborating closely with CRM, data, and infrastructure teams.


Key Responsibilities

Architecture & Design

  • Own the technical roadmap for Amazon Connect implementations.

  • Design scalable, secure, and resilient contact center solutions.

  • Lead migrations from legacy platforms (e.g., Genesys, LivePerson) to Amazon Connect.


Development & Integration

  • Build and maintain contact flows, Lex bots, routing strategies, and call recording/transcription.

  • Integrate Amazon Connect with platforms like Salesforce, ServiceNow, and custom CRMs.

  • Develop event-driven services using AWS Lambda, EventBridge, Kinesis, DynamoDB, and API Gateway.

  • Implement GenAI-powered solutions using Amazon Bedrock, OpenAI, or LangChain.


Operations & Support

  • Provide production support and participate in on-call rotations.

  • Conduct root-cause analysis, post-mortems, and incident response.

  • Establish observability with SLIs/SLOs, dashboards, and automated alerts.


Leadership & Collaboration

  • Mentor junior developers and guide cross-functional teams.

  • Collaborate with network/security teams to ensure QoS, IAM, and compliance.

  • Deliver self-service reporting tools for operational leaders.



Required Skills & Qualifications

Experience

  • 5-10+ years in telephony/contact center or strong AWS backend development.

  • 3+ years hands-on with Amazon Connect (preferred).

  • 3+ years hands-on AWS backend development experience.

  • 2+ years with Salesforce Service Cloud Voice (preferred).

  • Willingness to learn and train on Amazon Connect if not experienced.


Technical Expertise

  • Deep knowledge of Amazon Connect: contact flows, CTRs, Contact Lens, outbound, call recording (preferred).

  • Proficiency in AWS services: Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, IAM.

  • Experience with JWT, OAuth/SAML, REST/GraphQL APIs.

  • Familiarity with SIP, RTP, PSTN, QoS, and packet loss mitigation.


Tools & Frameworks

  • Terraform, CloudFormation, Git, CI/CD pipelines.

  • GenAI tools: Amazon Bedrock, OpenAI, LangChain.

  • CRM integrations: Salesforce, ServiceNow.


Soft Skills

  • Excellent communication and stakeholder engagement.

  • Proven leadership and mentoring abilities in cross-functional teams.



Preferred Certifications

  • AWS Certified Solutions Architect or Developer.

  • Salesforce Certifications (Service Cloud, Omni-Channel).


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