Overview
On Site
$63 - $68 hourly
Contract - W2
Contract - Temp
Skills
Analytical Skill
Continuous Improvement
Business Requirements Gathering
Software Design
Physical Data Model
IT Strategy
Roadmaps
Sanity Testing
IDPS
Incident Management
Root Cause Analysis
Real-time
Collaboration
Issue Resolution
Technical Writing
Knowledge Base
Identity Management
Management
ServiceNow
JIRA
DS
DirectShow
Information Governance
SAML
OAuth
Directory Services
LDAP
Log Analysis
Scripting
Shell
Python
OIDC
Communication
Presentations
Provisioning
Documentation
IDP
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking a ForgeRock (L3) Support Engineer in Plano, TX.
Summary:
In this role, you will be responsible for supporting the operational stability, integration, and strategic development of IAM solutions. You will manage incident resolution, lead architecture and roadmap planning, and collaborate across internal and external teams to ensure secure and seamless identity services. Key responsibilities include ticket triage, system health monitoring, documentation, and the design and implementation of scalable IAM architectures. This position requires strong analytical skills, technical expertise, and the ability to drive continuous improvement in identity management processes.
Key Tasks:
* Lead business requirements gathering and IAM solution design
* Develop IAM architecture, physical design, and technology strategy
* Own and evolve the IAM roadmap in alignment with organizational goals
* Triage and resolve P3/P4 tickets related to ForgeRock IAM components
* Conduct daily application health checks and sanity testing
* Support integration and troubleshooting of Social Identity Providers (IDPs)
* Participate in incident management and root cause analysis
* Attend command center calls and provide real-time issue updates
* Collaborate with internal teams (e.g., BEC, CEC, AlwaysON) for issue resolution
* Maintain and update technical documentation and knowledge base articles
* Generate operational and performance reports as needed
* Ensure smooth transition of project deliverables to support and operations teams
REQUIREMENTS:
* Bachelor's degree in Information Technology, Computer Science, Business or related field
* Minimum of 10 years with IAM, inclusive of a minimum of 2 years of experience leading technical initiatives/teams
* Solid experience with ForgeRock Access Management, Directory Services, Identity Management, and Identity Gateway
* Experience with incident and ticket management tools (e.g., ServiceNow, Jira)
* Hands-on experience with ForgeRock Identity Platform (AM, IDM, DS, IG)
* Strong understanding of IAM concepts, protocols (SAML, OAuth2, OIDC), and directory services (LDAP)
* Familiarity with monitoring tools and log analysis
* Knowledgeable in basic scripting (e.g., Shell, Python)
* Knowledge in supporting deployment to stage and production
* Good understanding of Auth and OIDC concepts
* Solid understanding of IAM and security concepts
* Good communication and presentation skills
* Resource Provisioning
* Highest level of personal and professional ethics and integrity
* Skilled in maintaining documentation
* Skilled in coordinating configuration and code changes with the IDP engineering teams and other applications teams
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a ForgeRock (L3) Support Engineer in Plano, TX.
Summary:
In this role, you will be responsible for supporting the operational stability, integration, and strategic development of IAM solutions. You will manage incident resolution, lead architecture and roadmap planning, and collaborate across internal and external teams to ensure secure and seamless identity services. Key responsibilities include ticket triage, system health monitoring, documentation, and the design and implementation of scalable IAM architectures. This position requires strong analytical skills, technical expertise, and the ability to drive continuous improvement in identity management processes.
Key Tasks:
* Lead business requirements gathering and IAM solution design
* Develop IAM architecture, physical design, and technology strategy
* Own and evolve the IAM roadmap in alignment with organizational goals
* Triage and resolve P3/P4 tickets related to ForgeRock IAM components
* Conduct daily application health checks and sanity testing
* Support integration and troubleshooting of Social Identity Providers (IDPs)
* Participate in incident management and root cause analysis
* Attend command center calls and provide real-time issue updates
* Collaborate with internal teams (e.g., BEC, CEC, AlwaysON) for issue resolution
* Maintain and update technical documentation and knowledge base articles
* Generate operational and performance reports as needed
* Ensure smooth transition of project deliverables to support and operations teams
REQUIREMENTS:
* Bachelor's degree in Information Technology, Computer Science, Business or related field
* Minimum of 10 years with IAM, inclusive of a minimum of 2 years of experience leading technical initiatives/teams
* Solid experience with ForgeRock Access Management, Directory Services, Identity Management, and Identity Gateway
* Experience with incident and ticket management tools (e.g., ServiceNow, Jira)
* Hands-on experience with ForgeRock Identity Platform (AM, IDM, DS, IG)
* Strong understanding of IAM concepts, protocols (SAML, OAuth2, OIDC), and directory services (LDAP)
* Familiarity with monitoring tools and log analysis
* Knowledgeable in basic scripting (e.g., Shell, Python)
* Knowledge in supporting deployment to stage and production
* Good understanding of Auth and OIDC concepts
* Solid understanding of IAM and security concepts
* Good communication and presentation skills
* Resource Provisioning
* Highest level of personal and professional ethics and integrity
* Skilled in maintaining documentation
* Skilled in coordinating configuration and code changes with the IDP engineering teams and other applications teams
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.