Overview
On Site
USD 28.84 - 36.05 per hour
Full Time
Skills
Tier 2
Tier 3
Asset Management
IOS Development
Technical Support
CompTIA
Network+
Security+
ITIL
Computer Networking
Domain Management
Computer Hardware
Software Troubleshooting
Mobile Devices
Recovery
Microsoft Office
Active Directory
Virtual Private Network
Microsoft SCCM
Bomgar
Thin Client
Smart Card
ServiceNow
IT Service Management
Problem Solving
Remote Support
Microsoft Windows
OS X
VTC
IMAC
Customer Service
Multitasking
Communication
Scheduling
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Note: Candidate must have the ability to obtain a public trust
Description
Job Summary:
We are seeking a senior Deskside Support Engineer to provide Tier 2 and Tier 3 technical support for the Department of Transportation in Lakewood, CO. This role involves troubleshooting complex hardware and software issues, supporting end users both remotely and onsite, and serving as an escalation point for junior staff. The ideal candidate will have strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced environment.
Responsibilities
Serve as an escalation point for junior and mid-level deskside engineers.
Act independently in customer environments and collaborate with engineers from multiple teams to troubleshoot issues.
Troubleshoot complex issues unresolved by junior and mid-level engineers.
Update status of queued service requests in the IT service management system.
Provide Tier 2 and Tier 3 support to end users, including move/add/change of equipment, software installs/upgrades, and general troubleshooting.
Provide deskside and remote support including imaging, deployment, asset management, and Windows 10 support.
Deploy customer hardware and software.
Deliver problem resolution IT support to end users.
Provide high-level customer service and support, including VIP support.
Escalate complex problems to upper-level deskside engineers.
Assist in leading small projects and team efforts as assigned.
Diagnose and troubleshoot Apple (MAC) computer and iOS hardware/software; perform necessary repairs.
Support a wide range of system issues from simple to complex.
Qualifications
Minimum 7 years of deskside support experience, specializing in troubleshooting complex end-user hardware and software issues in a diverse Microsoft Windows environment.
High School Diploma required.
HDI Technical Support Professional certification required within six (6) months of employment.
Desired certifications (not required): CompTIA A+, Network+, Security+, ITIL v4.
Strong knowledge across multiple IT disciplines: computing, networking, integration, and domain administration.
Proficient in hardware/software diagnostics, mobile device deployment, recovery, and troubleshooting.
Experience with Microsoft Windows troubleshooting and configuration
Experience with Office 365, Active Directory, VPN, SCCM, Bomgar, Zoom, VTC, Thin Clients
Experience with Smart cards / PIV cards (general knowledge)
Experience with ServiceNow ITSM system for documenting problem resolution and meeting SLAs
Experience with Remote support tools and deskside troubleshooting
Experience with Imaging and deployment (Windows 10 and Apple/macOS using JAMF preferred)
Experience with Conference Room / VTC setups
Perform IMAC procedures and lifecycle refresh activities.
Strong customer service and multitasking abilities
Exceptional communication, organization, and scheduling skills
Ability to work independently and collaboratively in a fast-paced environment
Other Requirements:
Must be able to travel to various field sites; reliable transportation required
Note: Candidate must have the ability to obtain a public trust
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $28.84 - $36.05/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lakewood,CO.
Application Deadline
This position is anticipated to close on Aug 11, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Description
Job Summary:
We are seeking a senior Deskside Support Engineer to provide Tier 2 and Tier 3 technical support for the Department of Transportation in Lakewood, CO. This role involves troubleshooting complex hardware and software issues, supporting end users both remotely and onsite, and serving as an escalation point for junior staff. The ideal candidate will have strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced environment.
Responsibilities
Serve as an escalation point for junior and mid-level deskside engineers.
Act independently in customer environments and collaborate with engineers from multiple teams to troubleshoot issues.
Troubleshoot complex issues unresolved by junior and mid-level engineers.
Update status of queued service requests in the IT service management system.
Provide Tier 2 and Tier 3 support to end users, including move/add/change of equipment, software installs/upgrades, and general troubleshooting.
Provide deskside and remote support including imaging, deployment, asset management, and Windows 10 support.
Deploy customer hardware and software.
Deliver problem resolution IT support to end users.
Provide high-level customer service and support, including VIP support.
Escalate complex problems to upper-level deskside engineers.
Assist in leading small projects and team efforts as assigned.
Diagnose and troubleshoot Apple (MAC) computer and iOS hardware/software; perform necessary repairs.
Support a wide range of system issues from simple to complex.
Qualifications
Minimum 7 years of deskside support experience, specializing in troubleshooting complex end-user hardware and software issues in a diverse Microsoft Windows environment.
High School Diploma required.
HDI Technical Support Professional certification required within six (6) months of employment.
Desired certifications (not required): CompTIA A+, Network+, Security+, ITIL v4.
Strong knowledge across multiple IT disciplines: computing, networking, integration, and domain administration.
Proficient in hardware/software diagnostics, mobile device deployment, recovery, and troubleshooting.
Experience with Microsoft Windows troubleshooting and configuration
Experience with Office 365, Active Directory, VPN, SCCM, Bomgar, Zoom, VTC, Thin Clients
Experience with Smart cards / PIV cards (general knowledge)
Experience with ServiceNow ITSM system for documenting problem resolution and meeting SLAs
Experience with Remote support tools and deskside troubleshooting
Experience with Imaging and deployment (Windows 10 and Apple/macOS using JAMF preferred)
Experience with Conference Room / VTC setups
Perform IMAC procedures and lifecycle refresh activities.
Strong customer service and multitasking abilities
Exceptional communication, organization, and scheduling skills
Ability to work independently and collaboratively in a fast-paced environment
Other Requirements:
Must be able to travel to various field sites; reliable transportation required
Note: Candidate must have the ability to obtain a public trust
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $28.84 - $36.05/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lakewood,CO.
Application Deadline
This position is anticipated to close on Aug 11, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.