Product Manager - Contact Centre

Job Title - Product Manager ( Contact Centre)

Location - Long Island City ,NY

Contract - 6 months followed by C2H

Ideally St Lake City, Orlando or Tri State area

Amazon Connect experience is preferred

Minimum Experience and Qualifications

High School Diploma or General Education Development (GED) Diploma
Three (3) years of experience in Product Management, Airports Products (i.e. Sabre/ Interact, Ticketing, etc.); OR Technology Infrastructure Products (i.e. IDS, Thin Client/Printer, PC, etc.)
Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Power Point, SharePoint, Word and Visio
Knowledge of technology fundamentals and concepts (Microsoft technologies preferred)
Knowledge of Technology disciplines and interdependencies
Strong knowledge of technology trends; industry background
Ability to rapidly resolve issues and recognize when escalation is necessary
Strong business partner management, negotiation and resolution skills
Excellent problem solving and structured thinking skills
Flexibility, agility and change management skills
Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.).
Available for occasional overnight travel (15%)
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications
Bachelor s degree in a related discipline OR equivalent experience
Manages/supports cross-functional, medium-large-scale projects with internal teams and external business partners
Knowledge of budget processes and ability to manage and track large project budgets
Knowledge & experience of project cost tracking
Knowledge of budget creation and management
Knowledge of the airline industry