Customer Service Senior Representative

Immediate need for a talented Customer Service Senior Representative. This is a 06+ Months Contract opportunity with long-term potential and is located in U.S.(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-71964

Pay Range: $17 - $18/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Delivers specific delegated Customer Service tasks assigned by a supervisor. Receives requests by mail, telephone, or in person regarding insurance claims/policies.
• Responds to inquiries from policy holders, providers and/or others for information and assistance.
• Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
• Mails or routes claim forms and supporting documentation to various units for final processing.
• Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions.
• Independently responds to inquiries, grievances or complaints of moderate to substantial complexity.
• Completes day-to-day tasks without immediate supervision, but has ready access to advice from more experienced team members.
• Tasks involve a degree of forward planning and anticipation of needs/issues.
• Resolves non-routine issues escalated from more junior team members.

Key Requirements and Technology Experience:

• Skills-Attention to detail.
• Knowledge of Third Party Insurance Carrier Processes.
• MUST have experience taking inbound and outbound calls (30 calls per day)
• Previous experience in the healthcare industry 1-2 years with third-party benefits verification experience preferred.
• Basic knowledge of Outlook, Excel, Word, MS Office, SharePoint required
• Previous experience in the healthcare industry 1-2 years with third-party benefits verification experience preferred.
• Basic knowledge of Outlook, Excel, Word, MS Office, SharePoint required.
• Excellent verbal and written communication skills.
• Ability to interpret and appropriately follow policies, procedures, manuals, and written instructions as given.
• Demonstrated ability to handle challenging situations in a professional manner.
• Willingness to work varying tasks.
• Knowledge of healthcare pharmaceutical and services a plus.
• High School diploma and at least 1-2 years of customer service, insurance verification or related area required.

Our client is a leading Health Insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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