Overview
On Site
$80,000 - $120,000
Contract - Independent
Contract - W2
Contract - 60 Month(s)
No Travel Required
Skills
Help desk
ITIL 4 certification
Supervisory or lead experience
Asset management
expert knowledge of ServiceNow
Job Details
Help Desk Lead who will be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (e.g., Tier I (phone and e-mail), Tier II (on-site, floor), Tier III (advanced hardware and software break/fix)), and Asset Management.
- The Help Desk Lead is required to be onsite at the Fairchild Building in downtown Washington, DC five (5) days per week.
- Possess Information Technology Infrastructure Library V4 (ITIL 4) certification submission.
- Have a minimum of 5-8 years overall experience with increasing responsibilities in information systems management.
- Possess 3-5 years supervisory experience
- Possess a bachelor s degree in computer science, Engineering, Information Systems, Business, or other relevant discipline or related field
- Possess an industry specific certification such as CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), Help Desk Institute (HDI) certification, or equivalent
- Have expert working knowledge of ServiceNow
- Have experience in a quality assurance environment that includes, at a minimum, knowledge of: customer satisfaction tracking; user complaints and monitoring programs; and quality control programs
- Possess excellent written and verbal communication skills, including experience in presenting material to senior Government officials
- Have proven experience with manpower utilization, training, problem resolution, and employee relations (including teaming partners or sub-Contractors)
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