Overview
On Site
Full Time
Skills
Aviation
Data Analysis
Mentorship
IMAC
Tandem
Training
Backup
Microsoft Excel
FOCUS
Status Reports
Partnership
Collaboration
Field Service
Management
Computer Hardware
Computer Science
Communication
Leadership
Multitasking
Job Details
Description
United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Job overview and responsibilities
This operational support and project leader position is designed to leverage the candidate's knowledge of United's Best Practices, tools, and processes within the Digital Technology - Field Services organization. The successful candidate will possess the ability to lead and mentor junior Engineers and contractors as needed.
The role is responsible for managing all logistical aspects of medium to large-sized projects, helping coordinate project and resource plans, training of airport staff, and ensuring functionality and quality of the delivered solution. They will oversee projects such as end point devices and critical infrastructure platforms, mobility platforms, and infrastructure activities that comply with United's IT critical infrastructure standards. This role is responsible for managing the tactical day to day activities such as the Service Ticket and IMAC Queues. In addition, this role will handle escalations from vendor staff as well as end users. The role will include interfacing between Field Services and internal & external business partners and vendors.
Additionally, the Sr. Systems Engineer will work in tandem with the Principal Engineer and Sr. Manager to pinpoint and implement training opportunities for the region's Engineers and will act as a guiding figure within the team. They will also engage with colleagues across the organization to contribute to initiatives and address complex challenges.
The Sr. Systems Engineer will serve as the backup to the Principal Engineer and will represent Field Services as needed in the event the Principal Engineer is attending to other responsibilities.
The ideal candidate will excel in executing detailed plans, managing day-to-day operations, and ensuring the seamless implementation of strategies. Their primary responsibility will be to focus on the practical aspects of achieving objectives, addressing immediate challenges, and delivering measurable results efficiently.
Qualifications
What's needed to succeed (Minimum Qualifications):
United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Job overview and responsibilities
This operational support and project leader position is designed to leverage the candidate's knowledge of United's Best Practices, tools, and processes within the Digital Technology - Field Services organization. The successful candidate will possess the ability to lead and mentor junior Engineers and contractors as needed.
The role is responsible for managing all logistical aspects of medium to large-sized projects, helping coordinate project and resource plans, training of airport staff, and ensuring functionality and quality of the delivered solution. They will oversee projects such as end point devices and critical infrastructure platforms, mobility platforms, and infrastructure activities that comply with United's IT critical infrastructure standards. This role is responsible for managing the tactical day to day activities such as the Service Ticket and IMAC Queues. In addition, this role will handle escalations from vendor staff as well as end users. The role will include interfacing between Field Services and internal & external business partners and vendors.
Additionally, the Sr. Systems Engineer will work in tandem with the Principal Engineer and Sr. Manager to pinpoint and implement training opportunities for the region's Engineers and will act as a guiding figure within the team. They will also engage with colleagues across the organization to contribute to initiatives and address complex challenges.
The Sr. Systems Engineer will serve as the backup to the Principal Engineer and will represent Field Services as needed in the event the Principal Engineer is attending to other responsibilities.
The ideal candidate will excel in executing detailed plans, managing day-to-day operations, and ensuring the seamless implementation of strategies. Their primary responsibility will be to focus on the practical aspects of achieving objectives, addressing immediate challenges, and delivering measurable results efficiently.
- Define project objectives, develop detailed delivery plans, schedules, resource plans, and status reports in partnership with the Principal Engineer
- Monitor, manage, and schedule resources to deliver the daily activities in the HUB for the digital technology supported and deployed by Field Service Delivery
- Provide on-site, and on-call 7x24x365 support, as needed
- Coordinate activities with internal/external technology owners/service providers
- Plan and implement life cycle management of software and hardware
- Understand technical/business requirements gathered from the business unit
- Act as a subject matter expert and provide leadership from a technical and professional standpoint for the team
- Configure, install, maintain, test, and troubleshoot hardware systems
Qualifications
What's needed to succeed (Minimum Qualifications):
- Bachelor's degree or related experience
- Computer Science, IT, or a related field
- 4+ years of relevant experience
- Strong verbal and written communication skills
- Strong leadership skills
- Capable of multi-tasking
- Strong level of poise in high-pressure environments
- Active commitment to self-development
- Technical aptitude and ability to learn new technologies
- Ability to communicate solutions to both technical and non-technical audiences
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.