Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
Skills
Benchling platform
GxP environment
Computer System Validation (CSV)
Technical Support Specialist
Job Details
Job Summary:
We are seeking a skilled and proactive Technical Support Specialist with hands-on experience supporting Benchling, a leading cloud-based platform for life sciences R&D. The ideal candidate will have a strong background in providing technical application support within a regulated GxP environment, and exposure to Computer System Validation (CSV) is highly desirable. The role requires close collaboration with the client s IT and Quality teams to ensure consistent and compliant system performance.
Key Responsibilities:
- Serve as the primary technical support contact for Benchling application issues and service requests.
- Troubleshoot and resolve Benchling-related problems, ensuring minimal disruption to end-users.
- Collaborate with internal IT teams and Benchling vendor support to resolve complex issues.
- Participate in the administration, configuration, and maintenance of Benchling instances.
- Ensure support and configuration activities are performed in alignment with GxP compliance requirements.
- Support validation and qualification efforts (CSV), including documentation and testing where applicable.
- Maintain technical documentation, SOPs, and support guides.
- Work with cross-functional teams including QA, R&D, and Regulatory to align Benchling usage with business needs.
- Assist in change management and impact assessments for system updates and enhancements.
- Ensure timely response to incidents, requests, and escalations in a structured ticketing system (e.g., ServiceNow, Jira).
Required Qualifications:
- Bachelor s degree in Computer Science, Life Sciences, or related field.
- 3+ years of experience in technical application support, preferably in life sciences or biotech domain.
- Hands-on experience with the Benchling platform (user support, configuration, admin tasks).
- Familiarity with GxP guidelines and regulatory compliance in IT systems.
- Knowledge of Computer System Validation (CSV) principles and documentation standards.
- Strong understanding of ITIL practices for incident and problem management.
- Experience working within or closely with internal IT departments.
- Excellent communication skills to interface with both technical and non-technical stakeholders.
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