Overview
Remote
Depends on Experience
Full Time
No Travel Required
Skills
Genesys Cloud CX
Genesys cloud contact center
IVR
Bots
Routing
CTI
Agent Desktop
Dialers
Live Chat
WFM
Genesys API's
Job Details
Job Title: Genesys Cloud CX Developer/Architect
Location: Remote / Cary, NC
Type: Full Time Position
Job Description:
Relevant Experience (in Yrs): 4+ years
- Minimum 3 years of experience in contact center related technologies and experience in Genesys Cloud CX
- Experience in working on different contact center technologies as below will be an added advantage:
o IVR, Bots, Routing, CTI, Agent Desktop, Dialers, Live Chat, WFM
o Migration to Genesys cloud contact center
o Genesys API's and integration with 3rd party solutions and CRM's
- Excellent communication and inter-personal skills
- Working on Genesys Cloud CX.
- Migrating contact centers to Genesys Cloud CX. Will be Hands on Genesys Cloud enablement, configuration, and support.
- Will be required to design and construct call flows.
- Design and deliver IVR and bots (Genesys Dialog Engine and 3rd party bot platform such as Google Dialog flow, Amazon Lex, etc.)
- Genesys API's and integration with 3rd party solutions and CRMs like Salesforce etc.
- work with adjunct solutions like WFM, Dialers, Recording etc.
- Interface with required teams, OEMs, vendors to achieve desirable goals.
- Would be required to work with other contact center platforms (Avaya, CISCO etc.)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.