Overview
On Site
USD 26.60 - 28.80 per hour
Contract - Independent
Contract - W2
Skills
Help Desk
SAP BASIS
IT Infrastructure
Issue Tracking
Computer Hardware
Technical Support
Collaboration
IT Operations
Microsoft Office
Microsoft Azure
Cloud Computing
Computer Networking
Audiovisual
Conflict Resolution
Problem Solving
Effective Communication
Hardware Installation
Management
Active Directory
Android
Cisco
Citrix
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an experienced Help Desk Analyst II to join our team on a long-term contract basis in Chicago, Illinois. This role is ideal for someone who excels in technical troubleshooting, system configuration, and providing exceptional support to end-users. You will play a key role in maintaining and enhancing our organization's technology infrastructure while assisting a diverse user base.
Responsibilities:
Provide expert support for Microsoft 365 applications, ensuring smooth functionality and resolving user issues.
Troubleshoot and navigate Azure cloud services to address operational challenges.
Manage incident tracking and resolution using the ManageEngine ticketing system, handling 20-25 tickets daily.
Configure and deploy new equipment and applications to ensure optimal performance.
Offer basic network troubleshooting to resolve connectivity issues effectively.
Assist faculty with classroom technology, including audio/visual setups and configurations.
Monitor organizational equipment to identify items nearing end-of-life and plan for replacements.
Upgrade and replace hardware to maintain a secure and efficient IT environment.
Deliver technical support to a user base including employees, contractors, and students.
Collaborate with team members to ensure consistent and reliable IT operations.
Requirements
Proficiency in Microsoft 365 applications and Azure cloud services.
Experience with ManageEngine or similar ticketing systems.
Basic understanding of networking principles and troubleshooting.
Familiarity with audio/visual configurations is preferred.
Ability to efficiently handle a moderate volume of tickets daily.
Strong problem-solving skills and effective communication abilities.
Knowledge of hardware configuration, deployments, and equipment management.
Experience with technologies such as Active Directory, Apple and Android devices, Cisco, Citrix, and Mac computers.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced Help Desk Analyst II to join our team on a long-term contract basis in Chicago, Illinois. This role is ideal for someone who excels in technical troubleshooting, system configuration, and providing exceptional support to end-users. You will play a key role in maintaining and enhancing our organization's technology infrastructure while assisting a diverse user base.
Responsibilities:
Provide expert support for Microsoft 365 applications, ensuring smooth functionality and resolving user issues.
Troubleshoot and navigate Azure cloud services to address operational challenges.
Manage incident tracking and resolution using the ManageEngine ticketing system, handling 20-25 tickets daily.
Configure and deploy new equipment and applications to ensure optimal performance.
Offer basic network troubleshooting to resolve connectivity issues effectively.
Assist faculty with classroom technology, including audio/visual setups and configurations.
Monitor organizational equipment to identify items nearing end-of-life and plan for replacements.
Upgrade and replace hardware to maintain a secure and efficient IT environment.
Deliver technical support to a user base including employees, contractors, and students.
Collaborate with team members to ensure consistent and reliable IT operations.
Requirements
Proficiency in Microsoft 365 applications and Azure cloud services.
Experience with ManageEngine or similar ticketing systems.
Basic understanding of networking principles and troubleshooting.
Familiarity with audio/visual configurations is preferred.
Ability to efficiently handle a moderate volume of tickets daily.
Strong problem-solving skills and effective communication abilities.
Knowledge of hardware configuration, deployments, and equipment management.
Experience with technologies such as Active Directory, Apple and Android devices, Cisco, Citrix, and Mac computers.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.