Customer Support Analyst

Job Purpose:

Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.

Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.

Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between FDOT locations required 25% - 40%.

About the Candidate:

Qualifications

Education - High School diploma or equivalent and 1 year of work experience in the installation, maintenance and technical support of workstation hardware. OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience. OR Associate degree in from an accredited college or university with at least 25% of the completed coursework in Information Technology related courses.

Required Experience

This position requires the following experience and/or knowledge:

1. Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware.

Job Specific Knowledge, Skills and Abilities

1. Concentration and desire to work in desktop support.

2. Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices.

3. Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.

4. Assist in coordinating audio-visual setup and videoconference support.

5. Assist with annual inventory scanning and equipment surplus.

6. Install, configure, and update software.

7. Participate in team projects, meetings and assignments.

8. Responsible for reading and following the Department s Procedures and Policies.

9. Responsible for understanding and enforcing the Department s Policies and Procedures.

10. Responsible for documenting solutions to Technology issues.

11. Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.

12. Perform other related duties as assigned.

13. Ability to lift up to 50 lbs and stoop.

14. Ability to climb / climb a ladder, squat, push, crawl, and bend in all types of weather.

About ArnAmy, Inc.:

ArnAmy, Inc. is a leading information technology consulting and software development firm in Tallahassee, FL since 2007. ArnAmy has been providing high quality services to clients and prides itself in implementing dependable solutions to ensure client's success. ArnAmy is formed and led by principle centered leaders with Subject Matter Expertise in all disciplines of Information Technology. Company has proven record of 100% successful projects and 100% satisfied clients, and employees. We are inviting bright professionals with integrity and have passion to achieve higher goals to join our award winning (Tallahassee s BEST in IT Solutions 2017 &2016) excellent and talented team.

ArnAmy, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or marital status. Women and Minorities are encouraged to apply.

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