Desktop Support Analyst

Description

Job Summary:

Robert Half is seeking an IT Support Technician for our client in the Madison area. This role is responsible for providing technical assistance to employees, ensuring seamless operation of IT systems and infrastructure. This role involves resolving hardware and software issues, managing help desk tickets, coordinating IT setups for new facilities, and contributing to the overall efficiency of the desktop environment. The ideal candidate will demonstrate strong customer service skills, technical expertise, and the ability to collaborate with other IT team members.

This is a Permanent, full-time role that will require an onsite work schedule (5 days/week).

Responsibilities:

• Provide first and second-level technical support for employees and contractors.
• Lead help desk projects, develop implementation plans, and troubleshoot as needed.
• Diagnose and resolve PC/Network, software, and hardware issues; escalate when required.
• Support IT efforts in setting up infrastructure for new facilities, including equipment and network setup.
• Fulfill help desk requests, maintain hardware/software, and manage system updates.
• Install operating systems and software on PCs, mobile devices, and Thin Clients.
• Support and maintain printers, mobile devices, and peripheral equipment.
• Conduct preventative maintenance and ensure IT asset functionality.
• Maintain computer/peripheral inventory and provide regular updates on desktop environment status.
• Assist with telephone systems, voicemail menus, and analyze phone system reports.
• Remove viruses/malware, troubleshoot network connectivity issues, and conduct cable testing.
• Build and deploy standard desktop images for end-users.

Requirements

Qualifications:

• Bachelor's degree in a technology-related field preferred or 5-7 years of relevant experience.
• A+ Certification preferred.
• Proficiency in Microsoft Office 365, Windows 10/11, and common troubleshooting tools.
• Familiarity with networking (LAN, wireless, VPN), Active Directory, and VoIP systems is a plus.
• Experience in hardware/software installation, troubleshooting, and IT configuration tasks.
• Strong communication, customer service, and interpersonal skills.
• Ability to work independently and as part of an IT team.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.