Genesys Architect

  • Livonia, MI
  • Posted 21 days ago | Updated 2 days ago

Overview

On Site
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)

Skills

Genesys

Job Details

Youngsoft, Inc. ( is a global software solutions IT company, delivering digital enterprise business betterment since 1996. Through collaborative engagement and discovery with our clients and vendors, we co-create industry specialized digital products, applications software, process, programs, and project outcomes. Headquartered in metro-Detroit, we leverage "pods" of Subject Matter Experts, Business Analysts, Solutions Architects, Software Engineers, and Project Managers, fused with HyperCare through our Global Support Centers. Through inclusivity, we share a singular vision to deliver world-class measurable upside results to our customers. It takes a village come join ours!

Position Overview

We are seeking a highly skilled Genesys Architect with over 10 years of experience in designing, developing, and implementing advanced call center and telephony solutions using Genesys technologies. This individual will play a critical role in architecting customer experience strategies, overseeing cloud-based telephony migrations, and integrating Genesys platforms with CRM systems and enterprise applications. The ideal candidate will bring a strong background in IVR design, CTI integration, multi-system architecture, and cloud-native environments.

Key Responsibilities

  • Architect and implement enterprise-scale solutions using Genesys Cloud CX and Genesys Engage (v8.x/7.x).
  • Design intelligent call routing flows, IVRs, and CTI integrations to enhance customer service.
  • Lead cloud migration initiatives and hybrid telephony deployments to improve performance, scalability, and reliability.
  • Integrate Genesys platforms with CRM tools such as Salesforce, Zendesk, and HubSpot.
  • Utilize middleware tools (RabbitMQ, TIBCO) to enable seamless, asynchronous communication between systems.
  • Oversee the development of real-time and historical reporting through Genesys analytics.
  • Ensure high availability and security compliance of telephony systems across Windows and Linux environments.
  • Collaborate with stakeholders to gather requirements, conduct architecture reviews, and provide expert guidance.
  • Train and support internal technical teams on Genesys tools and best practices.
  • Create comprehensive documentation covering architecture, configuration, and maintenance.

Required Skills and Qualifications

  • 10+ years of experience in Genesys technology architecture and implementation.
  • Expertise in Genesys Cloud CX, Genesys Engage, IVR design, CTI, and call flow engineering.
  • Strong experience with Avaya PBX, Cisco IP-PBX, and Asterisk telephony systems.
  • Skilled in integration with enterprise tools such as Salesforce, Siebel, Zendesk, and Freshdesk.
  • Proficient in Java, JavaScript, C#, and scripting languages for backend telephony features.
  • Experience with RabbitMQ, WebLogic, Apache, IIS, and other middleware and hosting tools.
  • Working knowledge of SQL, Oracle, PostgreSQL, MongoDB, and other database platforms.
  • Familiarity with NICE and Verint Workforce Management (WFM) tools.
  • Strong project leadership, communication, and documentation skills.
  • Ability to manage multi-system environments in Windows, Linux, and macOS.

Preferred Qualifications

  • Experience with cloud-native and hybrid deployments.
  • Knowledge of SCXML, VXML, and CCXML for voice application development.
  • Certifications in Genesys or related cloud/telephony platforms (preferred but not required).

Education

Bachelor s Degree in Computer Science, Information Technology, Engineering, or related field

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