Business Systems Analyst - Salesforce

RESPONSIBILITIES:
Kforce has a client that is seeking a Business Systems Analyst (Salesforce CRM) in Pleasanton, CA (4 days onsite per week) for a 6-12 month contract.

Key Responsibilities:
* Partner with business and technical teams to gather document and analyze requirements for Salesforce Sales Cloud Marketing Cloud and other initiatives
* Develop Business Requirement Documents (BRDs) Product Requirement Documents (PRDs) user stories and acceptance criteria in partnership with Product and Engineering teams
* Build user journeys process flows and system diagrams to communicate business processes and solution designs
* Support backlog management and grooming with clear prioritization aligned to business goals
* Collaborate with engineering and QA during development and UAT to ensure solutions meet expectations
* Maintain up-to-date documentation in Confluence and track progress in Jira
* Create executive-ready PowerPoint presentations and Smartsheet reports to summarize milestones progress and recommendations
* Act as a subject matter expert on Salesforce capabilities and data flows identifying opportunities to optimize processes and system usage
* Support change management end-user training and documentation for new feature releases and enhancements

REQUIREMENTS:
* 3-5 years of hands-on experience as a Business Systems Analyst supporting Salesforce CRM (Sales Cloud or Marketing Cloud)
* Strong proficiency in Jira and Confluence for tracking and documentation
* Proven experience creating BRDs PRDs user stories acceptance criteria and process documentation
* Skilled in creating journeys workflows and diagrams using Lucidchart Visio or Miro
* Strong communication presentation and documentation skills for both technical and non-technical audiences
* Experience building executive presentations and managing deliverables through Smartsheet or similar tools
* Working knowledge of Salesforce functionality data models and integration patterns

Preferred Qualifications:
* Salesforce Business Analyst Certification
* Experience in startup or fast-paced environments supporting product management or CRM transformation
* Familiarity with Agile or Scrum methodologies

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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