Technology Management Senior Analyst - Assistant Vice President

Job Description:

Job Title Technology Management Senior Analyst

Corporate Title Assistant Vice President
Location Cary, NC

Overview

As a Technology Service Senior Analyst on our Technology team, you will provide a range of services essential for the smooth operation of a client centric Information Technology (IT) service model. You will have demonstrated the ability to provide outstanding customer service and support, as well as the ability to work independently or as part of a team. You will be one of the first entry points into the Bank's support organization providing clear guidance and advice with patience and empathy to our Investment Bank business partners. Deutsche Bank is investing heavily in technology, which means we are investing in you. Join us here, and you will constantly be looking ahead.

What We Offer You

• We offer competitive health and wellness benefits, empowering you to value life in and out of the office
• Retirement Savings Plans, Parental Leave, and other family-friendly programs
• On-site cafeteria, health center, and communal meeting areas
• Active engagement with the local community through Deutsche Bank's specialized employee groups

What You'll Do

• Provide onsite hands on technical support and insightful advice to customers
• Quickly diagnose and resolve IT issues for customers
• Acknowledge and address all customer queries, requirements and needs with patience and empathy
• Strong understand and implementation of continual process improvement and automation
• Provide guidance and training to customers on current technology and IT policies
• Provide feedback on potential issues or concerns to mitigate future risks, Educate customers on new technology and processes to enhance technology adoption

Skills You'll Need

• Bachelor's degree or equivalent required, Ability to maintain composed and customer focus in high pressure situations and use discretion to determine most urgent matters that needs their attention, depending on their knowledge of the Business impact of the issue/request
• Ability to use your expertise and analysis techniques and procedures to understand software and hardware issues and how best to address it
• Have a reasonable understanding of programming languages such as Java, JavaScript, VBA, Perl, Bash/ksh as well as Structured Query Language (SQL) (Oracle/Sybase/MSSQL)
• Experience with Unix, Linux, and Wintel OSs, monitoring tools, system to system connectivity (Message Queue (MQ), sFTP, JMS), Cloud platform experience desirable but not required
• Experienced in production support or technical support role with strong customer centric focus in time sensitive and demanding environment

Skills That Will Help You Excel

• Excellent communication skills, both written and spoken
• Problem Solver
• Self-motivated
• Self-starter

Expectations

It is the Bank's expectation that employees hired into this role will work in the Cary, NC office in accordance with the Bank's hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Cary, NC is $100,000 to $142,250. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of renumeration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Learn more about your life at Deutsche Bank through the eyes of our current employees

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We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEOC Know Your Rights; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision.