IT Help Desk Representative (Hybrid)

TEKsystems is seeking IT individuals to provide hybrid (50% DC/remote) IT Help Desk Support to the United States House of Representatives. The opportunities are slated to be 50% remote and require individuals to live within 50 miles of the U.S. Capitol Building. Individuals need to have 5+ years providing professional IT Support (with most of that supporting remote users). They will need to have supported Windows 11/10 devices with Office 365. They must also have experience working with Active Directory, VPNs, and Mobile Device Management (e.g. AirWatch, MobileIron, etc.). Mac OS experience is preferred, but not required. Candidates must be able to pass public trust. Most work hours are 1st shift, but there may be occasional on-call/evening/night support.
Top Skills' Details
Five (5) Years' Experience using BMC Remedy Incident, Change or Knowledge Management (ServiceNow, Footprints)
Three (3) years minimum experience supporting Microsoft Office365 Pro Plus; SharePoint, and Exchange Online One (1) year minimum experience supporting remote connectivity (VPN) ( Experience with Remote SecureID console preferred but not required)
Three (3) years of Active Directory User & Account Administration
Three (3) years minimum experience in IT Call Center environment
Three (3) years minimum experience with Microsoft Windows 10 and Office 365 applications
Three (3) years minimum experience supporting Mobile operating systems, i.e. iOS, Android ( Experience with Mobile device Management Console (AirWatch,
Apple Business Manager) experience preferred but not required.)
One-year minimum experience supporting virtual conferencing solutions. ( Experience with MS Teams, WebEx, and Zoom applications preferred but not required.)
Job Description
Must be able to configure and troubleshoot Commercial off the shelf (COTS) Software PCs, MACs, mobile devices: smartphones, tablets, printers, and multifunction devices. The contractors must possess an intermediate to advanced level of knowledge working with various Windows, MAC, IOS, and Android operating systems software, as well as intermediate foundational knowledge of physical, network and application layers, tools such as the TCP/IP protocol commands for resolving reported issues.
Must be able to interact with executive-level customers and management
Possess excellent customer service skills
Ability to work in a fast-paced environment and meet challenging deadlines.
Demonstrated excellent communication skills and telephone mannerism.
Strong business/systems analysis experience working closely with users to resolve problems and capture new business requirements.
One (1) year minimum experience with MAC OS
One (1) year minimum experience supporting clients using remote access software Experience/exposure Cisco AnyConnect
One (1) year minimum experience supporting remote connectivity (VPN) Experience with Remote SecureID console preferred but not required
Three (3) years of Active Directory User & Account Administration
Three (3) years minimum experience in IT Call Center environment
Three (3) years minimum experience with Microsoft Windows 11/10 and Office 365 applications
Three (3) years minimum experience supporting Mobile operating systems, i.e. iOS, Android Experience with Mobile device Management Console (AirWatch, Apple Business Manager) experience preferred but not required.
Three (3) years minimum experience supporting Microsoft Office365 Pro Plus; SharePoint, and Exchange Online
Additional Skills & Qualifications
Five (5) Years' Experience using BMC Remedy Incident, Change or Knowledge Management
1-year minimum experience supporting virtual conferencing solutions. (Experience with MS Teams, WebEx, and Zoom applications preferred but not required.)
Be self-motivated to work supervised and unsupervised as needed.
Related IT certifications preferred but not required; list those that they may have
Related College degree preferred but not required
ITIL qualification preferred but not required
MCP Office 365 Certification preferred but not required
Customer Service -Small Biz Agility -Exec Support/Communication -Mobile Device support -
Additional Information
Pure phone/remote support experience
Leveraging industry standard call center tool sets
Headset
Following a business process built around call center software
Log into ACD call management software (in queue) to be routed incoming calls
Remote support tools and technologies
Experience Level
Intermediate Level
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected
classification. Eligibility requirements apply to some benefits
and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health and Dependent Care Spending Accounts (HAS & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time off/Leave (PTO, Vacation, or Sick Leave)

Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Washington,D.C..
Application Deadline
This position is anticipated to close on Jun 23, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.