Overview
On Site
USD 25.00 - 31.00 per hour
Contract - W2
Skills
Network
Telecommunications
Data Migration
Conflict Resolution
Problem Solving
Financial Services
Technical Support
Laptop
Printers
Mobile Devices
Computer Hardware
Operating Systems
Microsoft Windows
Microsoft Office
Active Directory
Identity Management
Group Policy
Virtual Private Network
Microsoft SCCM
MDT
Microsoft Deployment Toolkit
Management
Issue Tracking
ServiceNow
JIRA
BMC Remedy
Confluence
Remote Support
Telephony
VoIP
Cyber Security
Endpoint Protection
Multi-factor Authentication
Computer Networking
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
LAN
WAN
MEAN Stack
Customer Service
Training And Development
SAP BASIS
Job Details
Software Guidance & Assistance, Inc., (SGA), is searching for a Desktop Support Specialist for a CONTRACT assignment with one of our premier Financial Services clients in NYC . Onsite 5 days weekly.
Responsibilities :
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Responsibilities :
- Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers.
- Configures workstations for new users and upgrades existing equipment and software.
- Sets up and maintains network and telecommunication systems. Troubleshoots LAN, server and connectivity issues. Utilizes ticketing system, when necessary.
- Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed.
- Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
- Financial Services experience
- Strong customer service skills
- Minimum of 5 years of hands-on experience in desktop / technical support.
- Strong working knowledge of hardware components (desktops, laptops, printers, mobile devices) and hardware configurations.
- Proficient with Windows operating systems (Windows 10/11) and common desktop applications (Office 365, Teams, etc.).
- Solid experience supporting Microsoft Active Directory (user account management, group policies, etc.
- Familiarity with VPN technologies and remote connectivity support.
- Experience with imaging tools (such as SCCM, MDT, or similar) for re-imaging, deploying, and managing devices.
- Skilled in using a ticketing system (ServiceNow, Jira, Remedy, Confluence) to document, track, and close support incidents.
- Proficient with remote support tools (e.g., Governland).
- Experience with setting up and troubleshooting telephony / VoIP systems.
- Knowledge of basic cybersecurity hygiene (endpoint protection, patching, MFA support).
- Knowledge of networking fundamentals (TCP/IP, DNS, DHCP) and troubleshooting LAN/WAN connectivity issues
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.