Salesforce Business Analyst

Job Title:
Salesforce Business Analyst

Job Description
Job Description Summary
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Description

We are looking a talented Salesforce Business Analyst to our dynamic team for our Hybrid role in Omaha Ne. As a key contributor, you'll leverage your Salesforce expertise to drive impactful solutions, collaborate with cross-functional teams, and innovate within our Salesforce environment.

Responsibilities:

• Customer discovery, stakeholder collaboration, business process mapping, requirements gathering, and user story creation in Salesforce Core Clouds.
  

• Translate high-level business requirements into technical requirements by collaborating with Subject Matter Experts (SMEs) and technical team leads.
  

• Perform user acceptance testing to ensure requirements are met and solutions are of high quality (low defect rate)
  

• Maintain clear and proactive communication to provide clarity to team on direction, and prioritization.
  

Required Skills:

• Senior level knowledge and experience in both business analysis and the Salesforce platform.
  

• Familiarity with Salesforce APIs and integration tools.
  
• Experience with Sales, Service, Marketing, and Experience Clouds.
  
• Strong problem-solving skills and ability to work independently.
  

• Excellent verbal and written communication skills.
  

Nice-to-Have Skills:

• Experience with Salesforce Commerce Cloud.
  
• Understanding of Salesforce security and sharing rules, especially in managing roles and permissions.
  

Certifications:

• Salesforce Certified Business Analyst (Required).
  

• Salesforce Certified Admin (Preferred).
  

Soft Skills:

• Proactive in anticipating team needs and supporting the roadmap provided by the Product Owner
  

• Excellent clarity in communication and proactive in seeking information.
  

• Strong interpersonal skills to collaborate effectively with team members and stakeholders.
  

Other:

• Must be based in Omaha
  

• Hybrid work model with at least 3 days a week in the office with other team members
  

The base salary range for this position is $91,457 - $137,186 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The deadline to apply for this position is 7/03/2025.

Location:
USA, NE, Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

- English

- Spanish

To request a reasonable accommodation please click here .

If you wish to review the Affirmative Action Plan, please click here .