Learning Systems Analytics Manager

POSITION: Learning Systems Analytics Manager

DEPARTMENT: Human Resources

REPORTS TO: Director of Learning Management Systems and Tech Support

FLSA STATUS: Salaried, Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

We're seeking a highly technical and analytically minded Senior Analyst, Learning Systems to architect, optimize, and sustain the data infrastructure behind our global learning ecosystem.

This role goes far beyond content management - our LMS is a mission-critical enterprise platform, and we need someone who can bridge IT, HR, and Learning Operations. You'll ensure the accuracy and integrity of people data across systems, manage complex API integrations, and bring automation and efficiency to our LMS workflows.

The ideal candidate thrives where data meets design - fluent in spreadsheets, comfortable writing and testing APIs, and energized by the challenge of building smarter connections between platforms. If you're someone who gets satisfaction from clean data, optimized feeds, and flawless user experiences, this is your kind of challenge.

We're looking for someone who:

• Has a builder's mindset and proactively improves systems, processes, and data flows.
• Enjoys connecting data dots between Workday, Litmos, and other HR systems.
• Can create repeatable processes and API workflows that make our operations more efficient.
• Operates independently while collaborating closely with the Director of LMS & Technical Support and cross-functional partners in HR, IT, and Compliance.
• Loves data structure, detail, and automation - and can turn complex reporting into actionable insights.

ESSENTIAL DUTIES AND RESPONSIBILITIES

System Integrations & Technical Operations

• Own and manage API integrations between the LMS (SAP Litmos, Workday Learning or similar) and enterprise systems (Workday, SSO/IdP, HRIS, CRM).
• Build, monitor, and troubleshoot data feeds (SFTP, API endpoints, flat-file transfers) to ensure accurate user provisioning, role mapping, and real-time updates.
• Map and manage people data fields (employment type, job code, region, manager hierarchy) critical for training assignments and compliance reporting.
• Validate and debug SCORM/xAPI/Tin Can course packages to ensure seamless functionality across devices and browsers.
• Oversee single sign-on (SSO) configuration, access management, and identity governance.
• Act as the primary technical liaison with the LMS vendor, managing upgrades, testing releases, and escalating incidents.
• Implement system automations to reduce manual admin overhead.

Data, Reporting & Analytics

• Develop and maintain dashboards in Power BI, SQL, or Litmos Analytics to measure compliance, adoption, and performance.
• Perform data validation and root-cause analysis on anomalies or failed data syncs.
• Create APIs and custom reports to deliver actionable insights to HR, IT, Compliance, and leadership.
• Drive data governance and ensure compliance with privacy, security, and regulatory requirements (GDPR, union CBAs, etc.).
• Provide actionable insights and trend analysis to HR, Compliance, and leadership teams.

LMS Infrastructure & Diagnostics

• Monitor system performance and error logs to proactively identify issues before they impact users.
• Conduct regression testing after releases, vendor patches, or new integrations.
• Maintain detailed system documentation, SOPs, and architecture diagrams for IT and admin teams.

Stakeholder & End-User Support

• Provide Tier 2/Tier 3 technical support for LMS incidents not resolvable at the admin level.
• Partner with IT security, HR, and global stakeholders to ensure compliance, data integrity, and business continuity.
• Conduct technical onboarding for admins and SMEs on API workflows, SCORM validation, and reporting tools.

QUALIFICATIONS

Required

• 4+ years of LMS administration or enterprise system management experience, with a strong technical focus.
• Strong hands-on expertise with SCORM/xAPI troubleshooting, APIs, and HRIS/LMS integrations.
• Hands-on experience with APIs, system integrations, and data feeds (JSON, REST, XML, SFTP).
• Proficiency with Power BI, SQL, or advanced Excel for data visualization and reporting.
• Familiarity with identity management and SSO/IdP platforms (Azure AD, Okta, Ping).
• Demonstrated experience resolving complex system errors and data anomalies.

Preferred

• Experience with SAP Litmos (or similar enterprise LMS).
• Knowledge of automation tools (Power Automate, or similar).
• Exposure to cloud platforms and IT infrastructure (Azure, AWS).
• Familiarity with compliance training at a global scale (GDPR, US data privacy, union agreements).
• Ability to communicate technical details clearly to both IT and non-technical stakeholders.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: Remote

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.