Technical Sales Support

Why Work at Banner?

For over 50 years, Banner Engineering has been at the forefront of industrial automation. We offer products and solutions including award-winning sensors, wireless solutions, machine safety, indication and LED lighting. From Fortune 500 leaders to innovative startups, Banner's award-winning products and solutions are helping companies around the world increase efficiency, reduce costs, safeguard equipment, and protect personnel. Our commitment to innovation shows through a continuous, market-driven evolution of products and technology. With engineers employed in nearly every major department, engineering is in our DNA.

Banner is a rapidly growing company that offers many personal development opportunities, an excellent benefits package, and a collaborative team of employees who are passionate about what they do.

Pay and Benefits

Banner Engineering is committed to offering competitive pay and benefits, including, but not limited to:

• 401(k) with match
• Student Loan 401(k) match program
• Medical, Dental, and Vision Insurance Plans
• HSA (Health Savings Account) with company contribution
• Paid Time Off (PTO)
• Sales and Profit Sharing Eligibility
• Flexible work hours
• Life Insurance
• Paid Parental Leave
• Pet Insurance

Base Pay Range: $60,571 - $90,857

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Position Summary

The Technical Support Specialist will provide technical support and troubleshooting assistance for Banner products to enhance customer satisfaction. They collaborate with the Applications Engineers team to create solutions for our customers. Be a part of a cohesive team of experts striving to strengthen our relationships with our customers. This is an in-office position at our corporate headquarters.

This position reports to the Application Engineering Manager.

What You'll Be Doing

• Providing technical consultation, product support and recommendation to Banner Area Sales Managers, Field Sales Representatives, distributors, and customers
• Managing multiple priorities including incoming phone calls, emails, chats and responding to direct sales team member communications
• Conducting in-house tests to solve real-life customer applications
• Supporting the sales regions with tasks such as vetting and processing, product returns with technical issues (RMA) requests, price, and availability
• Utilizing the Customer Relationship Management (CRM) software to input and maintain complete, accurate, and timely entries of technical summaries, customer information, and sales opportunities for all cases worked
• Providing timely follow-up as needed to Banner Area Sales Managers, Field Sales Representatives, distributors, and customers

What You Bring to the Table

To perform this job successfully, you must be able to perform each essential duty satisfactorily, and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to support individuals with disabilities.

Required

• 2-year Technical Degree or equivalent experience

Preferred

• 0-4 years of experience with technical assistance, product service, sales, or related field.
• Product training experience
• Experience working within an industrial automation environment
• Electronics & PLC experience
• Customer support experience
• Experience using Microsoft Office Suite programs (Word, Excel, and PowerPoint)
• Strong desire to understand how things work.
• Proficient in multiple languages

What to Expect at Work

Physical Demands

The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to support individuals with disabilities.

• Sit for up to 8 hours per day.
• Continuous movement, walking, or standing.
• Exposed to a computer screen for extended periods
• May require repetitive motions such as utilize a computer mouse, keyboard, computer, and other standard office equipment.
• Communicate with others frequently.

Working Environment

The work environment characteristics described here are representative of those you may encounter while performing the essential functions of this job.

• Corporate office environment - indoor and climate-controlled

Core Values

Customer Driven, Accountability Focused, Integrity Always, New Solutions - Every Day

If you excel in a dynamic, collaborative environment and are looking for meaningful challenges and opportunities to grow, you'll find a great fit here. Banner Engineering is a premier employer headquartered in MN, offering competitive compensation, comprehensive benefits, and opportunities for professional development as we rapidly grow in the Industrial Automation industry.

Banner Engineering is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status.

Equal Opportunity Employer (EOE) M/F/D/V

This job description reflects management's assignment of key responsibilities;

it does not prescribe or restrict the tasks that may be assigned.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.