Overview
Skills
Job Details
Position Overview
We are seeking a detail-oriented and highly organized Operations Support Specialist to assist with documentation, tracking, and process improvement tasks. This role requires strong computer skills, excellent communication, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate will support operational efficiency through documentation, process flow management, and effective follow-up.
Key Responsibilities
Track and document operational tasks and workflows
Maintain organized electronic filing systems using standard file naming conventions
Support resolution efforts for process issues and service gaps
Create folders, prepare documentation, and manage data inputs
Collaborate with cross-functional teams to improve and streamline processes
Follow up on outstanding tasks and ensure timely completion
Provide internal customer service and support through clear communication
Use SharePoint and Microsoft Office tools (Excel, Word, Outlook) effectively
Required Computer Skills
Microsoft Excel (Intermediate to Advanced)
Microsoft Word and Outlook
Understanding of file naming conventions and folder management
SharePoint experience
PowerPoint (a plus)
Minimum Qualifications
Strong attention to detail and organizational skills
Proven ability to document, track, and follow up on tasks
Familiarity with process flows and improvement methodologies
Excellent written and verbal communication skills
Demonstrated flexibility and adaptability
Customer service mindset with problem-solving capabilities
Experience as a resolution specialist or in a similar support role is a plus
Hardware & Access Provided
Company-issued computer and printer
SharePoint access
Onsite seating in Frisco, TX