Senior Analyst - Microsoft 365 Client Support

Overview

On Site
Hybrid
BASED ON EXPERIENCE
Full Time
Contract - Independent
Contract - W2

Skills

Customer Support
Data Analysis
Process Automation
Training
Collaboration
Cloud Computing
Communication
Roadmaps
Conflict Resolution
Problem Solving
Database
Microsoft SharePoint
Microsoft Office

Job Details

Title: Senior Analyst - Client Support

Location: Northeastern Region (Hybrid)
Employment Type: Contract

Compensation:
Pay Range: $34.30-$49.00 Per HR

Description:
* Provide support to end users and technical staff on platform-related issues.
* Implement business process automation and data analytics.
* Provide training and technical guidance to end-users and stakeholders.
* Design and review system automation and enhancements.
* Support collaboration features leveraging communication tools.
* Troubleshoot functional and technical incidents within the platform.
* Collaborate with technology and security groups on cloud-based security services.

Key Responsibilities:
* Support and implement business process automation.
* Provide training and guidance to end-users.
* Design and review system modifications and enhancements.
* Support staff on communication tool-related issues.
* Troubleshoot incidents and consult for solutions.
* Configure and support online tools.
* Collaborate on cloud-based security services adoption.

Qualifications:
* Minimum three to five years' experience with relevant technologies.
* Strong interpersonal, verbal, and written communication skills.
* Knowledge of technology roadmaps and updates.
* Excellent problem-solving skills.
* Familiarity with desktop, server, and database technologies.
* Bachelor's degree or equivalent experience desired.

Core Technologies:
* SharePoint | Teams | Microsoft 365 | Automation Tools | Office Applications

Contact Information:
Gayathri Uchila,

Benefits:
Learn more about our benefits offerings here

EEO Statement:
Learn more about our EEO policy here

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