Microsoft Dynamics 365 CRM Technical

Job Description:-

These define what the candidate will actively work on:Stakeholder Engagement & Requirements Gathering:Understand partner workflows, processes, and pain pointsPrioritize business requirements aligned to partner capabilities and selling motionsAI-Driven Product Development:Lead AI integration efforts to enhance partner platform experiencesApply AI to automate and personalize digital-human transactionsChange Management:Support CRM and system changes with a focus on business and partner impactPlan and execute change initiatives with stakeholdersProduct Vision & Roadmap:Define and communicate product roadmap and strategy with internal customers and technical teamsCross-Functional Collaboration:Drive alignment across Product Management, Architecture, and EngineeringCollaborate on data mapping, transformation, and interdependent solutionsBacklog & Release Management:Maintain and prioritize the product backlog (defects, enhancements, features)Manage release planning and align it with business prioritiesUAT & Quality:Lead User Acceptance TestingCollaborate with QE teams to define acceptance criteria

Experience:7

?10 years of product management experienceExperience working in large-scale enterprise business/system transformations AI Expertise:Experience with Generative AI / Agentic AI in driving automation, personalization, and efficiencyAbility to apply AI in enhancing digital-human interactions and partner experiences Collaboration & Stakeholder Management:Proven experience working with cross-functional teams: Business, Engineering, UX, Program Managers, Data ScienceAbility to drive change management and understand implications on partner workflows and back-office processesMethodology & Communication:Proficiency in Scrum or AgileStrong verbal and written communication with both technical and non-technical stakeholdersStrong influence skills and stakeholder alignment capabilitiesEducation: Bachelor?s degree in Computer Science, Business, or a related field

These enhance the candidate

appeal:Advanced Education: MBA or other advanced degrees

AI Ecosystem Exposure:Hands-on experience with:Microsoft Azure OpenAI ServicesAmazon BedrockAWS SageMakerCRM

Experience:Background in CRM systems and integrationsChange Management:Experience in organizational change management related to tech transformationsSoft Skills:Conflict resolution and facilitation skillsAbility to motivate without direct authority