IT Command Center Analyst

Job Title: Command Center Analyst (2nd Shift - 1-Year Contract)
Location: Columbus, OH (Onsite)
Schedule: Tuesday - Saturday | 2nd Shift
Contract Duration: 1 Year
Overview:
We are seeking a detail-oriented and proactive Command Center Analyst to join a 24/7 IT Command Center team. This role is essential in ensuring the health and stability of technical systems through real-time monitoring, incident response, and change management support. If you thrive in a fast-paced environment and have a passion for operational excellence, this opportunity is for you.
Key Responsibilities:

• Monitor critical systems using industry-standard tools to ensure optimal performance.
• Provide clear, concise, and executive-level communication regarding system status, issues, and risks.
• Facilitate and participate in incident and change management calls.
• Maintain accurate and organized incident documentation.
• Collaborate with cross-functional teams to support major incident and problem management efforts.
• Conduct thorough shift handoffs to ensure continuity of operations.

Daily Workflow:

• Start of Shift:
  • Log into monitoring tools and review prior shift activity.
• During Shift:
  • Monitor systems, manage change calls, and respond to incidents.
  • Shift focus dynamically between monitoring, incident response, and coordination.
• End of Shift:
  • Conduct handoff meetings and communicate key updates.

Top 3 Must-Have Skills:

1. Strong communication skills with the ability to deliver executive-level updates.
2. Working knowledge of ITIL processes, especially incident and change management.
3. Hands-on experience with "eyes on glass" monitoring using multiple tools.

Required Qualifications:

• High school diploma or GED.
• 1+ year of experience in a NOC/SOC or similar operational environment.
• Experience with ServiceNow, Azure and/or AWS.
• Familiarity with monitoring tools such as Splunk, BigPanda, Dynatrace, or similar.

Preferred Qualifications:

• Bachelor's degree in IT, Computer Science, or related field.
• ITILv4 Foundations Certification.
• CCNA Certification or equivalent.

Why Apply?
This is a great opportunity to gain hands-on experience in a high-impact IT operations role. You'll work with a collaborative team and play a key role in maintaining system reliability and performance across critical business functions.
Pay and Benefits
The pay range for this position is $30.00 - $36.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Columbus,OH.
Application Deadline
This position is anticipated to close on May 27, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.