Technical Project Manager IT Operations

Duties and Responsibilities:

• Oversee and coordinate day-to-day management of IT infrastructure, systems, and operations projects.
• Manage complex information technology environments, including:
• Network infrastructure (wired and wireless)
• Firewalls, email filtering, and security systems
• Web and SQL servers, Office 365, commercial databases
• Active Directory, group policies, and user access controls
• Backup and disaster recovery strategies
• Provide project leadership for initiatives involving system upgrades, platform migrations, and operational continuity.
• Collaborate with stakeholders to define project scope, timelines, deliverables, and risk mitigation strategies.
• Monitor system and network performance, ensuring compliance with security, performance, and capacity standards.
• Support the implementation and documentation of IT policies to ensure data confidentiality, integrity, and availability.
• Coordinate procurement planning and budgeting related to IT infrastructure and services.
• Serve as the administrator and point of contact for system-specific platforms such as point-of-sale (POS) or internal business systems, ensuring ongoing functionality and database backup integrity.
• Liaise with cybersecurity and IT governance entities as a designated policy compliance lead.
• Perform additional duties as assigned to support organizational and technology objectives.

Education and Certification:

• Bachelor s degree or Associate s degree in Information Technology, Project Management, or a related field
• Equivalent professional experience may be considered in lieu of a formal degree

Required Skills:

• 2 years of project coordination or management in IT environments
• 2 years of experience with:
• Audio-Visual (AV) systems
• IT network support and administration
• Tier I and Tier II help desk operations
• User and resource account management
• Maintaining service continuity during evolving technical strategies

Preferred Skills:

• Experience leading cross-functional technology projects
• Exposure to IT budgeting, procurement, and vendor coordination
• Familiarity with enterprise security frameworks and backup strategies