Genesys Cloud Developer

Overview

On Site
$0.00
Accepts corp to corp applications
Contract - W2
Contract - Long Term
100% Travel

Skills

CRM
Genesys Cloud
IVR Call flow design

Job Details

Must Have Skills: Genesys, IVR

Detailed Job Description:

Technical Skills:

Experience in working on IVR Call flow design in omni channels, mainly on Inbound and Outbound Voice, Chat channels.

Experience in working on Data action and Integration on Genesys Cloud

Experience in working on integrating any of CRM tool like salesforce on to Genesys cloud.

Having a good skill in developing bot flows and bot configurations in inbound channel.

Experience in configuration of all Genesys pre-configuration tools under the admin tab.

Have a good knowledge on Genesys cloud support experience for troubleshooting agent issues.

Experience in working outbound dialer campaign.

Understanding, representing, and working on call flow design in Visio application.

The candidate needs to have basic knowledge on Java scripting language to understand the business logics or to develop any new scripts.

Analytical skills:

The candidate should have good knowledge on analyzing the IVR call flows and able to optimize to meet the business KPI's.

The candidate should have good knowledge in understanding the contact center reports and agent statistics reports.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.