Support Specialist I

RESPONSIBILITIES:
Kforce has a client that is seeking a Support Specialist I in Lake Orion, MI.

Summary:
We are seeking team members who are focused on providing excellent customer service, a hunger to get their hands on multiple Infrastructure technology environments and can resolve issues related to desktop and application technologies.

Position Responsibilities:
* Support Specialist provides onsite and/or remote end user support
* Acts as a primary point of escalation from Tier 2 service desk agents
* Communicates effectively with clients and internal team members
* Uses tools available to research solutions and provide assistance to clients
* Listens and seeks to fully understand client requests to exceed expectations of service
* Actively participates in learning opportunities and completes assigned curriculum in a timely manner: applies knowledge to continuously improve the customer experience
* As a Support Specialist, you will complete projects and tasks as assigned by management
* Microsoft 365 administration
* Performs work and solves problems independently and with limited supervision
* Handles technical issues and problems, escalates appropriately to solve difficult challenges

REQUIREMENTS:
* High School diploma/GED or equivalent; Associate's degree preferred
* 2-3 years of relevant technical and customer service experience in systems analysis, implementation, and support for current technologies

One or more of the following (or approved similar) certifications are required:
* Microsoft Azure Fundamentals
* Google Foundational; Fortinet NSE3
* CompTIA Certification
* Note: Certification list and requirements are subject to change based on technology trends and business needs; The company does provide training, reimbursement, and bonus structure for certification achievement

Candidate possesses and demonstrates working knowledge of some of the following technologies:
* Current Windows Desktop and server Operating Systems
* Windows Active Directory/Azure (User Management/Administration/Group Policy)
* Common desktop applications including Microsoft Office Suite
* Current Exchange Server/M365/Mail service
* Supporting firewalls, switches, and security functionality
* Common TCP/IP services including HTTP, FTP, DNS, and DHCP
* Current Cloud services and technologies including Virtualization, RDP, etc.

* Knowledge of systems and applications used to support a call center environment
* Understands Information Technologies and is passionate to expand knowledge
* Knowledge of Windows Active Directory (User Management/Administration/Group Policy)
* Advanced knowledge of common desktop applications including Microsoft Office Suite
* Knowledge of common TCP/IP services including HTTP, FTP, DNS, and DHCP
* Ability to problem solve independently, initiates knowledge publication, and serves as a knowledge approver in their area of expertise
* The ideal candidate possesses an enthusiastic, and growth-oriented, personality capable of thriving in a fast-paced dynamic environment
* Passionate about technology and providing outstanding experiences for our clients

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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