Learning Systems Administrator, Senior

Job Description

Your Role

The Provider Education team develops learning resources for contracted providers to help them work more effectively with Blue Shield and promote member satisfaction. The Learning Systems Administrator, Senior will report to the Senior Program Manager, Provider Education. In this role you will manage and execute the implementation and delivery of provider learning resources including learning management system (LMS) course delivery, webinar events, and email campaigns.

Responsibilities

Your Work

In this role, you will:

• Manage users and content in the Learning Management System.
• Manage and oversee LMS configuration and develop/maintain internal documentation.
• Create and schedule training reports for internal customers.
• Monitor data coming into and out of the LMS, and troubleshoot errors.
• Escalate LMS user incidents to identify root cause when needed.
• Manage integration between the LMS and other systems.
• Send training announcements, webinar invitations and follow-up emails via Salesforce Marketing Cloud.
• Schedule, set up, run, and serve as technical host during live webinars for external provider audiences (100+), and occasionally for internal staff.
• Maintain the Provider Education team's master training schedule including event and rehearsal dates, and webinar statistics such as attendance and registration rates.
• Monitor the Provider Education mailbox and respond to inquiries or forward emails to the appropriate teams for follow-up.
• Update and maintain the Provider Education internal SharePoint site.

Qualifications

Your Knowledge and Experience

• Requires a college degree or equivalent experience and 5 years of prior relevant experience as webinar producer, LMS administrator, training coordinator or related role. Experience in the healthcare industry is a plus.
• Experience working with a Learning Management System including setting up courses, users, and reports is required.
• Experience in using Webex or similar live webinar platforms to schedule and/or host webinars is required.
• Proficiency with Microsoft Excel is required.
• Experience with Adobe Learning Manager is desired.
• Experience using Salesforce Marketing Cloud desired.
• Excellent written and verbal communications and collaboration skills.
• Strong analytical and problem-solving skills.
• Adept at explaining technical considerations to non-technical people.
• Strong organizational skills.

About the Team

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us!

Our Values:

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model:

At Blue Shield of California and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose - whether working in the office or through a hybrid approach - by providing clear expectations while respecting the diverse needs of our workforce.

Two Ways of Working:

• Hybrid (Default): Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above).Exceptions:

o Member-facing and approved out-of-state roles remain remote.

o Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.

o For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

• On-Site: Work from a business unit-approved office an average of four (4) or more days a week.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.